Starbucks Daily Ops Leader

Meskwaki Bingo Casino Hotel•Columbia Township, IA

12d

About The Position

Provide optimal guest satisfaction, maximize revenue, and minimize costs by effectively managing and overseeing all aspects of the Starbucks store.

Requirements

Must be at least 21 years of age.
Requires a high school diploma or GED & one (1) year of management experience.
Must be able to obtain a gaming license in accordance with the regulations established by the Sac & Fox Gaming Commission.
Must be able to deal with the general public, customers, Tribal officials and employees with tact and courtesy.
Must be able to perform work independently without supervision.
Must be able to analyze and interpret policies established by administrators.
Must be able to handle busy and stressful situations.
Must possess poise and tact.
Must be flexible with working hours and days off.
Must have good planning and organizational skills.
Must possess strong, professional written and verbal communication skills.
Must be NRA Servsafe certified or receive the certification within 6 months of acquiring this position.
Must be able to meet all internal supervisory or higher, training and education requirements.

Responsibilities

Display willingness to meet time demands of responsibilities. Available during peak business periods as needed to encourage operational success.
Establish and maintain the highest-level customer service standards.
Encourage desired quality of food & beverage items served.
Professionally and effectively resolve customer complaints.
Stay up to date on all marketing regarding Starbucks products.
Document and report to F&B Director of all incidents-of interest involving F&B employees and customers related to safety, security, service, products, and performance. Maintain relevant written shift summaries.
Assist in preparation of annual budgets. Contribute to meeting/exceeding budget benchmarks.
Present ideas to: reduce costs; improve sales/customer satisfaction and employee performance. Evaluate plans as directed. Implement only those changes and additions to established policies and procedures that are approved by the F&B Director or Exec Chef.
Perform human resource management tasks as directed related to interviewing; hiring and promotion; creating and maintaining effective training programs; planning, assigning, and directing work efficiently and effectively; motivating desirable work performance; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
Comply with sales transaction processing and reporting procedures for cash, credit cards, Starbucks reward program, comps, points, discounts, coupons, gift certificates and room charges.
Comply with Company and Food & Beverage Department complimentary policies and procedures. Issue non-gaming comps to guests as needed to minimize/eliminate guest dissatisfaction and build customer loyalty. Maintain sensitivity to comp budget.
Maintain a clean and safe working environment.
Communicate and network effectively with all F&B employees, other departments, and outside representatives in order to maintain a productive and effective department operation.
Safeguard and account for the assets of the owners.
Comply with policies and procedures required by the F&B Department, the Company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission. Enforce all policies and procedures fairly.
Monitor the casino environment and follow established safety and food sanitation procedures to provide for the safety of guests and co-workers.
Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
Display the highest standard of ethics in performance of all duties.
Report to work on time and as required in professional attire, display a high level of personal cleanliness, and follow personal appearance standards.
Maintain staffing levels that support desired customer service and reflect optimal allocation of human resources.
Conduct departmental or shift meetings to resolve operational problems, review policies, provide marketing/promotions information and communicate significant changes to operations or Casino.
Attend all required meetings and training sessions.
Maintain confidentiality.
Perform other job-related duties as assigned.