Stakeholder Trainer II or Senior

spp•Little Rock, AR

14h•Hybrid

About The Position

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Stakeholder Trainer II – Salary Range: $70,320 - $87,895 Senior Stakeholder Trainer – Salary Range: $87,950-$112,190 Join our team as the Stakeholder Trainer II or Senior! Summary: The Stakeholder Trainer position is responsible for the stakeholder training services provided by SPP, including but not limited to regional emergency operations (reliability) and energy markets training. A wide range of skills are required, including project management, facilitation, writing/editing, oral communication, presentation skills, and development of training and performance support tools. A rapid pace, stringent deadlines, and a large volume of work characterize this department and position. Analysis: Conduct thorough analyses with stakeholders prior to the development of training initiatives to ensure the content is aligned with identified needs, gaps and/or changes Assure the maintenance and accuracy of all existing training Consulting/Facilitation/Coordination: Collaborate with training staff, markets, operations and the Operations Training Users Forum (OTUF) regarding upcoming year’s curriculum, sessions offered, new topics and eLearning self-studies based on annual research and evaluation results Collaborate with training staff on analysis, design, development, implementation, and evaluation of all markets and reliability learning events Collaborate with eLearning developers on stakeholder training content development, vetting of content and scripts. Design and Delivery: Collaborate with applicable stakeholder groups, training and internal and external stakeholders to ensure the timely development of relevant markets, emergency operations and reliability training. Collaborate with stakeholder trainers and the OTUF in the design of event-specific scenarios for the use in operator credential maintenance training and education. Design and deliver training associated with current and upcoming NERC standards and SPP Criteria/Protocols Collaborate with stakeholders to identify and design training on necessary tools. Deliver instructor-led training sessions Measurement: Design and develop authentic assessment tools for each training session that adhere to NERC credential maintenance program requirements, when applicable. Utilize the Learning Management System (LMS) SPP Learning Center to produce online exams (as applicable) and reports. Maintain accurate and up-to-date training records for NERC credential maintenance program requirements. Document training such that all necessary evidence for compliance is recorded and readily available for auditing. Other: Participate in special projects as assigned Provide documentation and assistance with any regulatory or audit requests Foster a culture of compliance and organizational readiness Attend and participate in all applicable working groups and task force meetings Provide training assistance in areas of expertise to other stakeholders, as needed Administrative (e.g., e-mails, documentation, etc.) Monitor training costs The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work duties and responsibilities. Individuals may perform other duties as assigned including work in other areas to cover absences, or relief to equalize peak work periods or otherwise balance the workload.

Requirements

Bachelor’s degree, preferably in a business-related or education/training-related field; or 2 years equivalent work experience beyond the years requirement below.
Four (4) years of training, instructional design and/or performance support experience or four (4) years of combined training, instructional design, and performance support or system operations experience.
Deep understanding of the systematic approach to training
Strong oral and written communications skills, presentation skills, and training development skills
Ability to manage multiple tasks, a large volume of work, and stringent deadlines in a fast-paced environment
Ability to facilitate training sessions and work with subject matter experts across the company and with external stakeholders
Adaptability and strong analytical skills
Flexibility and the ability to function with constantly changing and multiple priorities
Excellent organizational skills
Evidence of self-initiative, self-direction, motivation, as well as critical and creative thinking skills
Understanding of and compliance with SPP Policies and Procedures

Nice To Haves

Advanced degree in related field
Systems Operations experience
NERC Operator certification
Training experience related to system operations and/or energy markets
Working knowledge of NERC Reliability Standards, SPP Protocols, and FERC regulatory orders of regional significance to SPP

Responsibilities

Conduct thorough analyses with stakeholders prior to the development of training initiatives to ensure the content is aligned with identified needs, gaps and/or changes
Assure the maintenance and accuracy of all existing training
Collaborate with training staff, markets, operations and the Operations Training Users Forum (OTUF) regarding upcoming year’s curriculum, sessions offered, new topics and eLearning self-studies based on annual research and evaluation results
Collaborate with training staff on analysis, design, development, implementation, and evaluation of all markets and reliability learning events
Collaborate with eLearning developers on stakeholder training content development, vetting of content and scripts.
Collaborate with applicable stakeholder groups, training and internal and external stakeholders to ensure the timely development of relevant markets, emergency operations and reliability training.
Collaborate with stakeholder trainers and the OTUF in the design of event-specific scenarios for the use in operator credential maintenance training and education.
Design and deliver training associated with current and upcoming NERC standards and SPP Criteria/Protocols
Collaborate with stakeholders to identify and design training on necessary tools.
Deliver instructor-led training sessions
Design and develop authentic assessment tools for each training session that adhere to NERC credential maintenance program requirements, when applicable.
Utilize the Learning Management System (LMS) SPP Learning Center to produce online exams (as applicable) and reports.
Maintain accurate and up-to-date training records for NERC credential maintenance program requirements.
Document training such that all necessary evidence for compliance is recorded and readily available for auditing.
Participate in special projects as assigned
Provide documentation and assistance with any regulatory or audit requests
Foster a culture of compliance and organizational readiness
Attend and participate in all applicable working groups and task force meetings
Provide training assistance in areas of expertise to other stakeholders, as needed
Administrative (e.g., e-mails, documentation, etc.)
Monitor training costs

Benefits

Competitive and transparent pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
Relocation bonus (if applicable)
Hybrid working environment for positions that are eligible
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

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