Stakeholder Engagement Coordinator

Southern Company•Atlanta, GA

14h

About The Position

Stakeholder Engagement Coordinator – GPC Distribution Job Summary The Stakeholder Engagement Coordinator will be responsible for implementing strategic engagement efforts that focus on championing the customer both internally and externally in support of the Grid Investment Program and large capital investment initiatives across Power Delivery. This position requires an individual who can rapidly interpret and communicate technical information, develop clear and engaging content for both internal and external audiences, and implement multiple outreach strategies simultaneously. The successful candidate will support the company’s capital investment initiatives by building positive relationships, resolving customer concerns, and tailoring communication methods to cross-functional teams and diverse stakeholder groups.

Requirements

Undergraduate degree in engineering, public relations, communications, or related field is a plus
Proven record of strong written and verbal communication skills and presentation skills to internal and external audiences
Strong understanding of customer expectations on communications related to large project work
Ability to interpret and effectively communicate technical information to various audiences
Able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for cross-functional teams
Ability to implement multiple outreach strategies simultaneously
Proven commitment to an inclusive work environment for all employees
Strong planning, organizing and prioritization skills
Ability to multitask and complete deliverables with limited supervision
Proficiency with PowerPoint, Excel, Word, Microsoft Teams and other Microsoft software
Strong attention to detail and time management skills
Proven commitment to Safety Excellence
Possess a service attitude: anticipate and respond promptly to stakeholder and customer needs
Role model of Our Values and Safety Excellence
Team player with strong interpersonal skills
High level of intellectual curiosity
Possesses a positive, customer-first attitude
Takes initiative and personal responsibility
Highly motivated and works well with minimal supervision
Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment

Nice To Haves

Experience in the utility industry and Power Delivery preferred
Experience in a customer-facing role responsible for customer service and conflict resolution preferred

Responsibilities

Respond to ad hoc internal and customer requests for program information and assistance in a timely manner
Perform field visits as needed to assist crews with customer communication in the field
Communicate any planned outages with customers in the field via the Broadcast tool
Assist with customer communication related to claims/damages for assigned projects
Build and maintain relationships with internal business partners, notifying them of impacted customers and coordinating planned outages, easement acquisition, custom presentation material, etc.
Collaborate with Corporate Affairs to create high-quality content for internal and external use
Prepare and deliver presentations at appropriate detail tailored to specific internal and external audiences
Partner with other organizations to collect customer data needed to deliver collateral such as mailed postcards, email campaigns, and phone survey campaigns
Monitor project milestones and coordinate the distribution and delivery of customer collateral to customers aligning with the communication timeline for that project
Execute additional specific strategic Power Delivery engagement plans