Sr. Director, Communications and Stakeholder Engagement

Marriott • Bethesda, MD

20d • Hybrid

About The Position

The Senior Director, Communications and Stakeholder Engagement is an experienced and skill communications professional and a core member of the Business Transformation Office team.
The Senior Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute communications and engagement deliverables for Marriott’s largest and most complex transformations.
They serve as a subject matter expert and hands-on communications practitioner who takes the lead on strategy, planning, content creation and distribution for a wide range of deliverables.
The Senior Director will be a critical business partner for key Marriott executives, regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing, educating and persuading a wide-range of critical stakeholders, including – but not limited to: Marriott senior executives, hotel owner and franchise management company executives, Marriott’s Board of Directors and above- and on-property associates.
This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling.

Requirements

• 10+ years’ experience in communications planning and execution, demonstrating progressive career growth and a pattern of exceptional performance AND
• 4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR
• 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
• Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
• Strong personal leadership, organizational, relationship-building, and negotiation skills.
• Outstanding formal and informal presentation skills.
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
• Prior experience working in or with a 24/7 Command Center providing deployment support for technology products strongly required.
• Prior experience supporting Marriott’s Digital and Technology Transformation (DTT) required.

Nice To Haves

• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred.

Responsibilities

• Technology Deployment (Command Center) Communications
• Lead comprehensive program for identifying, implementing and continually monitoring and improving the effectiveness (e.g., distribution, content management, readability) of Command Center communications
• Oversee and actively participate in Command Center Communications content creation, review + approval and distribution processes
• Develop strategy and approach for content creation and delivery by Command Center staff during off-hours
• Ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch
• Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
• Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide
• Builds relationships across Marriott – including all global program, initiative and discipline team leaders within Headquarters as well as Continent Communications partners
• Project Planning + Management
• Plans, develops and manages execution of communications, including stakeholder engagement strategy, leveraging Marriott’s communications practices and distribution channels as well as human-centric, change management methodologies
• Vets and proactively maintains calendar of key executive communication opportunities, identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g., speeches, presentations, and collateral) are prepared timely
• Ensures executives are adequately prepared to execute communications activities (e.g., speeches, presentations, video and audio recordings, vlogs, podcasts, etc.)
• Reviews all proposed communication opportunities to ensure they fit within the existing communication and change management strategy for the organization.
• Builds relationships with executives, division and program leadership and project teams as well as other departments within Headquarters and across the continents.
• Leading Team
• Fosters a team environment that encourages accountability, high standards, and innovation.
• Establishes best practices, methods, processes, tools, and templates for successful execution of communications efforts
• Makes sure others understand performance expectations.
• Ensures that goals are being translated to the team as they relate to tracking and productivity.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Conducting Human Resources Activities
• Acts proactively when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Establishes and maintains open, collaborative relationships with employees.
• Solicits employee feedback.
• Observes behaviors of employees and provides feedback to individuals.
• Additional Responsibilities
• Provides information to supervisors, internal clients, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Manages group or interpersonal conflict.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
• Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Director