Stage Experience and Services Lead - Full Time
About The Position
As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will: Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible. Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store. Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed. Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
Requirements
- You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
- You can demonstrate strong client service skills.
- You have demonstrated effective time management and problem-solving skills.
- You have proven ability to manage time to execute multiple tasks and changing priorities.
- You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays
Responsibilities
- Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Execute cast training outside of Daily Dose.
- Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients.
- Facilitate Sephora training sessions whenever possible.
- Participate in the selection, training and certification of all SUBC Facilitators and coaches.
- Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
- Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
- Regularly act as the Director in Charge (DIC) within the store.
- Engage with cast and clients on-stage whenever possible.
- Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
Benefits
- performance-based bonus opportunities
- a competitive benefits program
- robust learning and development initiatives aimed at promoting employee support and recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
