Omni Experience Lead - Full Time

Belk•Monroe, NC

3d•Onsite

About The Position

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising, operations, and selling teams to ensure omni excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility. You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams. What you will do Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics. Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency. Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store omni results. Utilize omni planning tools to determine forecasted unit projections and required labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled. Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels. Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs. Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning. Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued. Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods. Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols. Skills and Abilities Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success. Skills and experience to perform in the role and a commitment to continuously learn. Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others. Self-directed and able to work with minimal supervision in a deadline-driven environment. Communicate with excellence. Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems. 1+ years of retail experience and a dedication to customer service excellence. Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs. Ability to push/pull receiving equipment weighing up to 500 lbs. The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights. Back to Belk Careers Home Back to Belk Store Jobs List Accessibility Guidelines Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can’t access information on belkcareers.com due to a disability, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process. We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

Requirements

Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
Skills and experience to perform in the role and a commitment to continuously learn.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Communicate with excellence.
Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
1+ years of retail experience and a dedication to customer service excellence.
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
Ability to push/pull receiving equipment weighing up to 500 lbs.

Responsibilities

Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity.
Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency.
Communicate daily goals and key tasks.
Model behaviors that support building team knowledge to enhance individual and store omni results.
Utilize omni planning tools to determine forecasted unit projections and required labor hours.
Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled.
Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.
Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
Champion associate engagement, sharing team successes, and celebrating associate achievements.
Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.
Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols.