Stage Door Team Leader

Lyric Opera of Chicago•Chicago, IL

11d•$20•Onsite

About The Position

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking, and inclusive audience and community experiences – while increasing the gravitational pull of our art form, company, and city. We are searching for a Stage Door Team Leader to join our Stage Door staff. This team member should adhere to a Wednesday-Sunday schedule between the hours of 7:30am-3:30pm. This person should also have flexibility to work other shifts as needed. Lyric Opera of Chicago’s Stage Door staff is ultimately responsible for the safety and security of Lyric’s back of house spaces.

Requirements

Effective organizational, communication, and interpersonal skills are essential, as is a demonstrated orientation to quality customer service.
Ability to interact effectively with diverse personalities, respond quickly to changing priorities, and maintain a professional demeanor under pressure all required.
Demonstrated problem-solving and organizational skills with strong attention to detail.
Must be able to handle multiple priorities in a fast-paced team environment.
Ability to work and think independently, a motivated self-starter who also works well in a larger team.
Ability work the following schedule: Wed-Sun (7:30am-3:30pm)
Sitting for extended periods of time.
Ability to operate a computer and handle other office equipment with or without reasonable accommodation.
Must be able to perform the essential functions of the role within the Stage Door office environment, including working at and operating the Stage Door window, with or without reasonable accommodation

Nice To Haves

Security industry experience/certification, and/or working knowledge of the details associated with back-of-house operations for a theatre facility is extremely desirable, as is previous experience providing “in-person” customer interface.

Responsibilities

Monitor Access Policy for all Back of House (BOH) employees and guests.
Perform routine security checks of access doors to the backstage area and monitor entry/exit points via electronic surveillance to determine that premises are properly secured; lock and unlock doors as needed.
Act as point-of-contact in emergency situations for all backstage personnel and assist with initiation/implementation of emergency procedures (police, fire, and evacuation) in compliance with Lyric’s emergency action plan.
Notify work-site personnel of the arrival of various goods delivered to the backstage area (UPS, FedEx, other special deliveries); coordinate the proper unloading of items, including occasional assistance with traffic control during loading/unloading of trucks.
Coordinate with Company Management, Ryan Opera Center, Facilities, and other departments regarding guest lists, schedules, and other needs as they arise.
Contact appropriate Lyric personnel to notify them of the presence of outside visitors or vendors needing to be escorted backstage.
Notify Facilities Department of necessary physical plant repairs or safety concerns within the backstage area; monitor first aid kits and fire extinguishers and report any deficiencies.
Assist seasonal staff and visitors with questions and directions (on- and off-site destinations).
As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time.