Staffing Supervisor

TheKey•Napa, CA

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.

Requirements

Bachelor’s degree in a related field or the equivalent experience.
3 years’ Supervisory experience
5 years’ experience in health care, elder care, social work or related industry
Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
Polished communication and presentation skills and ability to develop excellent relationships with field staff
Computer proficiency and ability to document timely and accurate notes in the system
Ability to travel approximately up to 20% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment

Responsibilities

Manage a team of Caregiver Managers in a designation location(s), poviding supervision including coaching, counseling, and, ensuring that the Caregiver Managers and the caregivers are fully prepared for assigned duties.
Recruit, interview, screen and, hire new caregiver managers in their respective location(s)
Ensure that Caregiver Managers are assigning the best caregiver for each job based upon relevant factors.
Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions
Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines
Ensure compliance with any applicable Labor or Home Care Regulations.
Coordinating with our HR Team to ensure that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker’s compensation management, use of paid sick time, and other HR issues.
Ensure that performance evaluations for Caregivers are completed, offer feedback, and implement development plans to enhance caregiver skills and performance.
Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees; serving as mentor and coach to local team members for caregiver employee relations issues
Conduct regular assessments of care services to ensure caregiver compliance with established organizational standards and state regulations.
Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
Provide direct support for escalated problem resolution
Support and facilitate ongoing training for caregivers to enhance their skills
Ensure that caregiver managers are keeping caregivers are up to date in their licensing and compliance
Review caregiver manager payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
Meet caregiver retention guidelines, and develop and implement retention improvement plans.
On-call and after-hours support as needed
Additional duties as assigned