Staffing Scheduler

InCommunity

6h

About The Position

Essential Job Duties and Responsibilities: Scheduling & Coverage Create and publish weekly/biweekly schedules for assigned homes/programs to meet required coverage and support needs. Coordinate same-day coverage for call-outs, late arrivals, and emergency staffing needs. Contact qualified staff for open shifts and confirm coverage, start times, and location expectations. Maintain an updated staffing roster (availability, training status, restrictions, approved overtime rules). Timekeeping & Attendance Support Track call-outs, tardiness, no-call/no-show incidents, and shift swaps; ensure documentation is complete and timely. Partner with supervisors and People & Culture to ensure schedules align with payroll deadlines and timekeeping practices. Communication & Customer Service Communicate schedule changes clearly to staff and supervisors (text/email/phone per policy). Provide professional, calm communication during high-pressure staffing shortages. Compliance & Risk Awareness (IDD-specific) Support staffing that aligns with program requirements and safety expectations (e.g., coverage plans, training completion, medication-trained staff when needed). Flag recurring staffing gaps, overtime risks, or trends that may affect quality/safety and escalate appropriately. Reporting & Continuous Improvement Produce simple weekly reports: open shifts filled, overtime hours, agency usage (if applicable), call-out trends, and chronic gaps. Recommend practical improvements to scheduling processes (templates, call-out workflow, coverage lists). Other duties as assigned to support 24/7 operations.

Requirements

• High School Diploma or GED required. Associate degree preferred.
• Proven 2+ years of scheduling, staffing coordination, dispatch, or workforce coordination experience in a 24/7 environment in healthcare, behavioral health, home health, long-term care, or IDD preferred.
• Familiarity with staffing ratios, shift differentials, and overtime controls.
• Strong computer skills using scheduling software, Excel/Google Sheets, HRIS/timekeeping systems. Paycom experience or similar software required.
• Ability to manage frequent interruptions and solve coverage needs quickly.

Responsibilities

• Create and publish weekly/biweekly schedules for assigned homes/programs to meet required coverage and support needs.
• Coordinate same-day coverage for call-outs, late arrivals, and emergency staffing needs.
• Contact qualified staff for open shifts and confirm coverage, start times, and location expectations.
• Maintain an updated staffing roster (availability, training status, restrictions, approved overtime rules).
• Track call-outs, tardiness, no-call/no-show incidents, and shift swaps; ensure documentation is complete and timely.
• Partner with supervisors and People & Culture to ensure schedules align with payroll deadlines and timekeeping practices.
• Communicate schedule changes clearly to staff and supervisors (text/email/phone per policy).
• Provide professional, calm communication during high-pressure staffing shortages.
• Support staffing that aligns with program requirements and safety expectations (e.g., coverage plans, training completion, medication-trained staff when needed).
• Flag recurring staffing gaps, overtime risks, or trends that may affect quality/safety and escalate appropriately.
• Produce simple weekly reports: open shifts filled, overtime hours, agency usage (if applicable), call-out trends, and chronic gaps.
• Recommend practical improvements to scheduling processes (templates, call-out workflow, coverage lists).
• Other duties as assigned to support 24/7 operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED