Staffing Manager

Elara Caring•Broken Arrow, OK

20d

About The Position

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Staffing Manager Location: Broken Arrow, OK Employment Type: Full-Time Job Summary The Staffing Manager oversees daily client care delivery operations within the Personal Care Services (PCS) division. This position ensures timely scheduling of Care Team Supervisor visits, accurate placement of attendants for long-term assignments, efficient start-of-care scheduling, and reliable fill-in dispatch support. The Staffing Manager leads the Staffing and Dispatch teams and plays a critical role in maintaining exceptional client satisfaction, compliance, and operational efficiency while supporting organizational goals for service excellence.

Requirements

Bachelor’s degree preferred OR equivalent experience in home care/healthcare operations: Associate degree and/or 60+ hours from an accredited college/university
3–5 years of supervisory experience in a healthcare setting
Experience working with elderly or disabled populations (professional or personal)
Strong leadership and team management abilities
Excellent organizational, multitasking, and time-management skills
Proficiency with scheduling systems and EMR platforms
Strong communication and problem-solving skills
Knowledge of state regulations, compliance standards, Medicaid, and home care policies
Strong computer skills
Professional verbal and written communication
Ability to motivate teams and collaborate effectively
Must have access to dependable transportation
Valid driver’s license and auto insurance required

Nice To Haves

Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) preferred but may be required as needed
Knowledge of the healthcare industry preferred

Responsibilities

Ensure timely scheduling, completion, and documentation of visits according to company and regulatory standards
Manage attendant scheduling and long-term client placements
Oversee staffing teams, ensuring timely shift coverage and minimal scheduling errors
Monitor scheduling performance metrics and proactively address coverage gaps
Ensure compliance with state regulations, payer authorizations, and internal policies
Monitor Special Care Attendant resources and productivity
Maintain high levels of customer service and timely resolution of client concerns
Create and execute staffing and dispatch plans for vacant shift coverage
Partner with Branch Director to improve NPS and lead action planning
Support care teams to ensure quality and adherence to service plans
Prioritize new client start-of-care placements
Participate in state survey preparation, onsite visits, and corrective action activities
Lead, mentor, and develop the Client Care Coordinator team
Partner with Branch Director, Care Team Supervisors, and Recruiting to maintain optimal staffing levels
Implement operational best practices to improve efficiency and client outcomes
Support initiatives focused on vacancy reduction, speed to fill, compliance, and client satisfaction
Maintain compliance with all regulatory requirements
Provide qualified direct care services as needed
Support caregivers, office staff, and field teams
Monitor ElaraCare communications and maintain engagement
Ensure timely resolution of vacant shifts or appropriate documentation
Maintain effective communication with employees, case managers, and clients
Uphold HIPAA standards and confidentiality
Represent the company in a professional, positive manner
Promote the organization’s mission, values, and services
Perform other duties as assigned