Staffing Manager, WFS Field Operations and Implementation

Amazon • Oklahoma City, OK

3d • Onsite

About The Position

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven leaders to help build the future Amazon talent pipeline. The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the Staffing Manager owns candidate experience and operational excellence for a defined geography (node). The Staffing Manager ensures delivery of business goals and Key business indicator by creating a collaborative team environment with a strong candidate-oriented culture. Staffing Managers direct a high-performing team of Staffing Coordinators, Administrators, and seasonal/flexible Associates who thrive in an innovative, fast-paced environment. These teams work onsite with varying schedules and require travel to multiple sites according to business needs. At Amazon, our teams roll up our sleeves, work hard, have fun and make history! Analyzing staffing metrics, adjusting schedules, and planning recruitment strategies. The role requires constant communication, problem-solving, and flexibility to handle unexpected staffing emergencies. Key activities include monitoring labor costs, ensuring compliance, and maintaining appropriate staffing levels across all departments. Foster team engagement during the year to help with team inclusion and growth mobility. The team currently operates at two different staffing venues, one in Oklahoma City and the second at Tulsa. The OKC team consist of a mix of tenure full time and solid seasonal coordinators that deliver an exceptional level of service to all level one new hires for Amazon businesses across the node.

Requirements

• 2+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
• Knowledge of Microsoft Office products and applications, including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
• Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
• Experience developing and implementing of standards, policies and programs or equivalent
• Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with end-to-end project management

Nice To Haves

• Bachelor's degree in business, HR, or a related field, or Bachelor's degree or equivalent

Responsibilities

• Manages the day-to-day operations to ensure a positive candidate experience and alignment with business goals
• Leads and develops a team of associates, including regular performance evaluations and coaching for performance improvement
• Assists with interviewing and onboarding new associates
• Coordinates team schedule and assigns duties based on business needs
• Understands new hire workflow and technical systems and makes recommendations to drive improvement
• Develops and maintains relationships with both internal and external stakeholders to build successful long-term partnerships
• Analyzes daily, weekly, and monthly reporting of Key Performance Indicators and provides meaningful solutions
• Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion
• Forecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand

Benefits

• Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees