Staffing Coordinator - Arabic and English speaking

Cross Country Healthcare•Houston, TX

52d•Remote

About The Position

The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.

Requirements

1-2 years' experience, preferable in the staffing industry
Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
Ability to type 35 wpm or greater consistently
Ability to quickly solve problems and multitask in a fast-paced environment
Ability to work with multi-line phones and utilize multiple programs and screens
Ability to prioritize and plan work activities, use time efficiently, and meet deadlines
Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism
Must be comfortable spending a large portion of the day making outbound phone calls
Must be a self-starter and be able to meet the goals and metrics assigned
Must be able to clearly exchange and document accurate information in a timely manner
Must have outstanding communication, customer service, and people skills, with the ability to listen, present, and clearly express ideas in a written and oral format.
Must be detail oriented with the ability to achieve thoroughness and accuracy when accomplishing a task.
Ability to work well within a team; must be able to work effectively and amicably with managers and employees while working towards common goals, while being accountable for assigned tasks. Must be willing to jump in and offer assistance when needed.
Must be customer service focused with the desire to take care of field staff and facility needs by going above and beyond to fulfill those needs.
Ability to demonstrates accuracy and thoroughness; must monitor own work to ensure accuracy and quality
Must be adaptable and be able to manage competing demands and changing priorities, while maintaining a calm and professional demeanor during stressful situations
Must be comfortable with the escalation processes: Interface with Workers Comp, Risk Management, IT, Clinical, Travel and local markets.
Must be able to successfully dedicate full attention to job duties during work hours
Must meet all standards and requirements of the Company's Telecommuting Policy and Remote Work Policy, which includes an office like environment to work in with minimal noise and disruption, and reliable high-speed internet with the ability to connect equipment directly to a modem or router.
Must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.

Nice To Haves

Previous healthcare and/or call center experience preferred
Bilingual (Spanish, Arabic and Mandarin) preferred

Responsibilities

Provide first level support to both field staff and facility customers
Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
Partner with clients to determine staffing requirements
Offer assignments at client facilities to qualified field staff
Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
Manage open orders and fill open shifts with qualified field staff
Communicate all updates in a timely manner to both field staff and facility customers
Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
Develop and foster excellent relationships between clients and field personnel.
Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
Perform all other duties as assigned by management.