Staff UX Researcher

Harvey

About The Position

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Staff User Researcher, you are a senior individual contributor who drives high-impact research across multiple teams or a major product area. You move beyond single studies to shape problem definition, influence roadmaps, and elevate research quality through strong craft and partnership. Success looks like teams meaningfully change direction based on your insights and influencing roadmap, research quality improves in the teams you support, and you are trusted as a strategic partner, not just a service provide where Harvey builds shared conviction around user truths.

Requirements

8-10+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
Strong product judgment and business acumen
A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively

Responsibilities

Lead Complex Research Programs
Own research strategy for a product area or cross-team initiative
Design and execute end-to-end qualitative, quantitative, and mixed-methods research
Identify patterns across studies and connect insights to product decisions
Shape Product Thinking
Partner closely with Product Managers and Designers to frame the right problems
Influence roadmaps by surfacing unmet user needs, risks, and opportunities
Push teams beyond validation toward deeper discovery
Raise the Bar on Craft
Produce clear, compelling synthesis and storytelling
Model strong research rigor, ethics, and judgment
Mentor mid-level and senior researchers through critique and collaboration
Operate as a Trusted Partner
Act as a go-to researcher for ambiguous or high-stakes problem spaces
Influence without authority across teams
Help partners develop stronger research instincts