Staff UX Researcher, Frame.io

Adobe • San Francisco, CA

2d

About The Position

At Frame.io, an Adobe Company, we are changing the future of creative work by helping over 1 million creative professionals collaborate seamlessly worldwide. We have built a product creatives recognize and love through constant innovation and incredible attention to detail. We seek a strategic, empathetic, and forward-thinking Staff UX Researcher for our team. This rare chance lets you develop the AI strategy for a category-defining product used by creative professionals worldwide. Reporting directly to the Head of User Insights, you will partner with Product, Engineering, Marketing, and Design to ensure our product and roadmap align with customer priorities. Your practical insights and visionary thinking will clarify goals, highlight opportunities, and support Frame.io in delivering outstanding experiences that change how creative collaboration happens with AI.

Requirements

• Degree or equivalent experience in user research, design, or a related field is with a minimum of 5 years of practical experience in UX Research for digital products, applying a wide variety of research methods across the product development cycle.
• Skilled presenter and persuasive communicator who quickly builds trust and rapport with collaborators at every level.
• Ability to convert complex data into practical insights that support your teams in achieving business objectives.
• Strong organizational skills & ability to manage multiple projects at various stages in the research cycle.
• Passion for AI and continuous exploration of emerging tools to stay at the forefront of industry practices.

Responsibilities

• Develop a comprehensive understanding of our customers by crafting and leading mixed methods research.
• Promote the voice of the customer across the organization.
• Your research and leadership will guide us in delivering meaningful, informed customer experiences aligned with business goals.
• Evaluate ambiguous and emerging AI-powered workflow product areas to define and prioritize research needs.
• Collaborate with leads and product teams to proactively plan your roadmap.
• Simplify complex findings into clear, persuasive stories and actionable insights that influence immediate actions and long-term product vision.
• Improve mixed-methods research practices, setting the standard for how insights drive the creation of world-class creative tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level