Staff UX Researcher

Symbotic•Wilmington, MA

29d•$149,000 - $204,600

About The Position

Symbotic is revolutionizing the supply chain industry with its AI-powered robotic technology platform. Our intelligent software seamlessly orchestrates advanced robots within a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility. We are looking for a Staff UX Researcher with 8 years of professional experience to lead user research initiatives, define intuitive user workflows, and derive actionable user requirements for our supply chain robotics solutions. The ideal candidate will have a deep understanding of user-centered design principles, experience working with complex technical systems, and a proven track record of translating research insights into practical design solutions. You will collaborate with cross-functional teams, including product managers, engineers, and designers, to ensure our robotic systems are intuitive, efficient, and aligned with user needs.

Requirements

Minimum of 8 years of professional experience in UX research, with a focus on complex technical systems, preferably in robotics, automation, or supply chain industries.
Bachelor’s degree in Human-Computer Interaction, Anthropology, Psychology, Design, or a related field. A Master’s degree is a plus.
Proficiency in UX research methodologies (e.g., contextual inquiry, usability testing, surveys, card sorting).
Experience with tools such as Figma, Sketch, or similar for creating workflows and prototypes.
Familiarity with data analysis tools (e.g., SPSS, Tableau, or Excel) for quantitative research.
Exceptional communication and presentation skills to articulate research findings to diverse audiences.
Strong analytical and problem-solving skills to translate complex data into actionable insights.
Ability to work collaboratively in a fast-paced, cross-functional team environment.

Nice To Haves

Experience working in a supply chain, logistics, or robotics company.
Familiarity with designing interfaces for hardware-software integrated systems.
Knowledge of supply chain operations or robotics systems is highly desirable.

Responsibilities

Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.
Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.
Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.
Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes.
Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.
Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design.
Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.