Staff UX Researcher, New Business

Warner Bros. Discovery•New York, NY

13d

About The Position

CNN is looking for a Staff UX Researcher with our New Business team to help define the future vision of CNN’s new product initiatives, delivering insights to inform conversion, engagement and retention. The ideal candidate is responsible for exploring insights about users through a variety of methodologies whether it be surveys, interviews, data analysis, usability studies, diary studies and ethnographic observation, or new methods. UX Researchers own the research process from screening participants and defining test plans to analyzing data and synthesizing results in a fast-faced and collaborative environment. We seek individuals who have a combination of direct-to-consumer product expertise, data literacy, content development and a growth mindset. We are seeking individuals with a mixed-methods background (comfortable with qualitative and quantitative methods) who will design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.

Requirements

8+ years' work experience as a UX researcher or research analyst.
D2C experience research touchpoints cross platform.
Experience working with cross functional teams in support of product development.
Strong interpersonal written and verbal communication skills with the ability to deliver complex messages to diverse audiences.
Proficient in MS Suite, usability study software, and/or statistical research software.
Mastery of Figma and prototyping.
Impeccable visual and interaction design skills.
Expertise in creating and modifying components and utilizing a mature design system kit.
Mastery of best UX design practices, including usability principles, user research methodologies and testing techniques.
Solid understanding of mobile and web technologies.
Excellent written, verbal and interpersonal communication skills.
Strong problem-solving aptitude and natural curiosity.
Extensive experience in program management tools such as Confluence and Jira.
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.

Nice To Haves

Experience working in digital news or a strong interest in news is preferred.

Responsibilities

Develop research plans in partnership with Product leads, Product Designers, and other stakeholders, choosing the methods (qualitative, quantitative, mixed) to best inform research needs.
Conduct research that drives product insights to inform decision making and prioritization of product features/enhancements that increase user engagement, conversion and retention.
Effectively communicate findings from variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations.
Establish strong and productive relationships with product management and cross-functional teams to understand the needs of the business and use that knowledge to inform research strategy.
Collaborate cross-functionally around strategic initiatives to align resources and methodology with business needs.
Self-starter and able to manage projects and deadlines, whilst also being able to pivot as needed.
Adept at mentoring junior researchers.