Staff UX Program Manager, Consumer User Experience
About The Position
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users. As a UX Program Manager (UX Programs and Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users. The Consumer Shopping UX team is responsible for the user insights and experiences to make Google the best place for people to start their shopping and travel journeys, and to support merchants in reaching billions of prospective customers. We help shoppers decide what, when, and where to buy with confidence. In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience managing and scaling UX related programs.
- Experience with UX disciplines and user-centered development tools and methodologies.
- Experience analyzing data and leveraging insights to develop solutions.
- Experience with Director-level engagement and communication, including building strategy, roadmapping, cadenced progress reports, etc.
Nice To Haves
- Experience with the product development lifecycle.
- Experience with successfully executing and landing organizational change management efforts.
- Knowledge of industry wide technology trends and issues.
- Ability to communicate complex concepts clearly across different audiences and varying levels of the organization.
Responsibilities
- Drive the goal for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large-scale projects, while driving strong collaborative relationships with appropriate stakeholders across program work.
- Develop program roadmaps and establish user-centered project goals in line with long-term objectives.
- Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
- Advocate the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.
- Manage large, complex programs while helping to build an efficient organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
