Staff User Experience Researcher

Fastly • San Francisco, CA

4h • Hybrid

About The Position

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
As a member of the Product Experience team you will help us redefine what’s possible with the way the world experiences the internet. You will influence and shape user empathy across our organization. As a Staff UX Researcher, you will shape the user research strategy for Fastly’s products. ‍You possess strong research skills and have a vetted toolkit of research methodologies. You will be an advocate for our customers throughout the development process and will influence and shape user empathy across our organization.

Requirements

• You have 7+ years work experience conducting user research and a portfolio demonstrating your involvement in shipping products
• You have a track record of planning and executing strategic and tactical research, leading workshops, interviews, usability testing, surveys, and producing sharable insights
• You have hands-on experience analyzing data and using analytic software products and have an understanding of statistical concepts and behavioral analysis
• You have a proven track record influencing product direction and strategy with insights discovered through your research
• You have excellent project management, written and verbal communication, and interpersonal skills
• You are curious about technology and can dive into complex or unfamiliar topics
• You have an advanced degree in Human-Computer Interaction, Cognitive Science, Sociology, Anthropology, Psychology, Information Science, or related field
• You have worked in the enterprise SaaS industry

Nice To Haves

• Experience working with a cloud platform provider is a plus
• Deep knowledge of best practices for UX design principles
• Experience using Looker Studio or Pendo

Responsibilities

• You’ll plan and conduct user research, including usability testing, contextual interviews, participatory design, foundational studies, task and funnel analysis, and surveys
• You’ll partner with Product Designers, Product Managers, and Client Services to identify and ideate on research approaches to resolve complex questions
• You’ll define a user research strategy, defining methodologies and approaches to apply to the design and launch of new products
• You’ll conduct user research studies utilizing both quantitative and qualitative methods, including data collection, analysis and building an action plan based on insights
• You’ll distill and present user-centered and data-driven insights across the organization, influencing product development and highlighting the business value of potential solutions
• You’ll establish a centralized research repository to house findings
• You will mentor Product Designers and Product Managers, guiding them through a range of research activities

Benefits

• We offer a comprehensive benefits package including medical, dental, and vision insurance.
• Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees.
• We also offer 401(k) (including company match) and an Employee Stock Purchase Program.
• For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level