Staff Technical Program Manager, IT

SoFi•San Francisco, CA

5h•Hybrid

About The Position

The role: The Staff Technical Program Manager (TPM) plays a critical role in enabling program-based delivery across the IT organization . This role exists to ensure complex, cross-team initiatives move predictably from approval through design, build, and operate, while balancing risk, dependencies, and capacity across multiple teams. As a Staff TPM, you will operate at the program level, partnering with Technology, Business and Compliance stakeholders to drive clarity in ambiguity, surface trade-offs early, and enable informed decision-making. You will focus on delivery readiness, sequencing, governance, and program health - not sprint execution, backlog management, or Scrum Master responsibilities. Success in this role means improving predictability, reducing late-stage surprises, and ensuring solutions are operationally supportable, secure, and audit-ready . This role directly contributes to SoFi’s mission by strengthening how IT delivers outcomes in a regulated, high-scale environment, while preserving team autonomy and sustainable execution. What you’ll do: On a day-to-day basis, you will: Drive work from approval → project kickoff → design → ARB → build → operate Ensure approved work is structured correctly in Jira, aligned to program goals and roadmaps Drive creation of high-level work definitions and ensure readiness for Project Kickoff Ensure Design Documents exist, are complete, and ready for Architecture Review Board (ARB) review Identify, manage, and resolve cross-team dependencies and sequencing risks Facilitate scrum-of-scrums-style coordination focused on dependency resolution—not status reporting Partner with IT Managers to ensure realistic capacity planning across projects and BAU Identify, frame, and escalate delivery risks and trade-offs early, providing options and recommendations to leadership Synthesize Jira signals into program-level health reporting , highlighting risks, trade-offs, and decisions Ensure operate readiness , including runbooks, monitoring, and Tier 1 support handoff Act as a trusted partner to Program Leads and IT leadership on delivery health and prioritization This role is hybrid, with in-office collaboration expected 6 times per month. Occasional extended in-office hours may be required during critical delivery milestones or escalations.

Requirements

Bachelor’s degree or equivalent practical experience
8+ years of experience in Technical Program Management, Program Management, or a closely related role
Proven experience managing complex, cross-team programs with multiple dependencies
Strong understanding of technical systems, integrations, and infrastructure concepts
Experience working with design governance and architecture review processes
Demonstrated ability to operate in ambiguous environments and drive clarity
Experience using Jira as a system of record for delivery and reporting
Strong written and verbal communication skills, with the ability to distill complex topics for varied audiences

Nice To Haves

PMI Program Management Professional (PgMP) certification or equivalent program-level delivery certification
PMP or similar project management certification (valued, but secondary to program-level experience)
Technical or cloud platform certifications (e.g., AWS, GCP, Azure)
Experience delivering programs in regulated, audit-driven, or security-sensitive environments
Background in platform, infrastructure, DevOps, or security-focused programs
Experience mentoring or coaching other Technical Program Managers

Responsibilities

Drive work from approval → project kickoff → design → ARB → build → operate
Ensure approved work is structured correctly in Jira, aligned to program goals and roadmaps
Drive creation of high-level work definitions and ensure readiness for Project Kickoff
Ensure Design Documents exist, are complete, and ready for Architecture Review Board (ARB) review
Identify, manage, and resolve cross-team dependencies and sequencing risks
Facilitate scrum-of-scrums-style coordination focused on dependency resolution—not status reporting
Partner with IT Managers to ensure realistic capacity planning across projects and BAU
Identify, frame, and escalate delivery risks and trade-offs early, providing options and recommendations to leadership
Synthesize Jira signals into program-level health reporting , highlighting risks, trade-offs, and decisions
Ensure operate readiness , including runbooks, monitoring, and Tier 1 support handoff
Act as a trusted partner to Program Leads and IT leadership on delivery health and prioritization