Staff Technical Product Manager

Scout Motors • Fremont, CA

2d • $140,000 - $170,000 • Hybrid

About The Position

Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As Staff Technical Product Manager, you will lead the execution of Scout’s in-house digital ecosystem for Repair and Service, enabling seamless creation, management, and delivery of workshop content such as repair procedures and technical documentation, along with service-related tools and interfaces. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve repair accuracy, technician efficiency, and service throughput.

Requirements

• 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
• Proven success in building and launching service-related digital solutions.
• Strong understanding of system architecture, APIs, different data formats, and cloud technologies.
• Experience with service content platforms, workshop systems, or vehicle communication tools.
• Proficiency with Agile tools (Jira/Confluence), Product kick-off, PRD authoring, and discovery practices.
• Ability to create detailed technical requirements for software engineering partners.
• Highly analytical mindset with strong problem-solving capabilities.
• Excellent communication and stakeholder management; able to align engineering, operations, business, and field teams.
• Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation.
• Bachelor’s degree in Computer Science, Engineering, or related field.

Nice To Haves

• Automotive service operations experience is strongly preferred.
• Experience working within complex system landscapes.
• MBA or advanced technical degree preferred.

Responsibilities

• Define and Lead Strategy
• Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.
• Service-Centric Problem Solving
• Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.
• Lead Product Development
• Drive the development roadmap for Scout’s integrated service content and repair management systems, ensuring they support scalable creation, editing, and delivery of workshop materials.
• Oversee modernization of legacy data formats (e.g., XML), enabling transformation into newer, more flexible structures while maintaining compatibility for external system integration and data exchange.
• Collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors, ensuring seamless integration with internal and external platforms.
• Ensure product requirements are clearly captured and translated into effective technology solutions, including backend integration with Volkswagen Group systems.
• Stakeholder Relationships
• Serve as a trusted advisor to internal and external partners, translating requirements into scalable product features that improve technician experience and service efficiency.
• Coordinate with Volkswagen Group for alignment on service standards, content formats, and tool compatibility across a complex system landscape.
• Operationalize Products
• Lead the rollout of service content platforms across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring.
• Support development of workshop media tools for creating and displaying key service documentation types, including:
• Service Procedures
• Articles, Technical Bulletins Recalls and Campaigns
• Maintenance and Labor Standards
• Tooling, Wiring, and Equipment Information
• Consumer-Facing Manuals and Guides
• Drive Technical Excellence
• Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across content creation workflows and service interfaces.
• Measure Success
• Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance.
• Use data and user feedback to drive product improvements that enhance service operations and workshop outcomes.

Benefits

• Competitive insurance including:
• Medical, dental, vision and income protection plans
• 401(k) program with:
• An employer match and immediate vesting
• Generous Paid Time Off including:
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees