Staff Supervisor - Residential Mental Health Program

Volunteers Of America, Utah • Salt Lake City, UT

17h • $23 - $25

About The Position

Under the direction of the Program Manager, the Staff Supervisor is responsible for the hiring, scheduling, training, and ongoing development of non-clinical staff. This role ensures staff are supported and equipped to provide high-quality client care, collaborating closely with the treatment team to meet client needs. As a member of the management team, the Staff Supervisor contributes to maintaining a safe, nurturing, and compliant environment for both clients and staff, in alignment with licensing, agency, and contract standards.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A degree in the field of social services and three years of experience in the social services field or an equivalent combination of education and experience.
• One year of supervisory experience desired or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Minimum of 2 years of supervisory or management experience in a behavioral health, social services, or related human services setting.
• Strong communication, organizational, and leadership skills.
• Become CPR and First Aid Certified.
• Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, be insurable under the agency liability policy, and be willing to drive for work purposes.
• Must be able to pass Utah-DHHS – Office of Licensing background screening and pre-employment drug screen.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Ability to learn and work with computer databases, as well as create forms and processes to support program operations.
• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment.
• May entail using a computer for extended periods of time.

Nice To Haves

• Experience in staff training, development, and performance management preferred.
• Knowledge of trauma-informed care and Motivational Interviewing principles is a plus.

Responsibilities

• Staff Management Participate in hiring, onboarding, performance evaluations, and disciplinary processes for Behavioral Health Technicians and Leads.
• Maintain efficient staff schedules and ensure coverage for program operations, safety, and licensure compliance.
• Hold regular bi-weekly one-on-one meetings with direct reports to provide guidance, feedback, and professional development support.
• Maintain and implement the staff training handbook, providing orientation and ongoing training in program practices, trauma-informed care, Motivational Interviewing, and other relevant topics.
• Conduct regular staff meetings and co-facilitate trainings with Program Manager and Clinicians to enhance staff skills and promote consistent service delivery.
• Audit staff documentation and provide oversight to ensure timely, accurate, and compliant record-keeping.
• Participate in management on-call schedule.
• Licensing, Agency, and Contract Compliance Ensure program operations comply with all licensing, agency, and contract requirements.
• Assist the Program Manager with overall program operations.
• Participate in annual licensing processes and funder progress reports.
• Complete incident reports promptly and accurately.
• Community Coordination Maintain positive relationships with community partners, client families, agency donors, and emergency response services.
• Record Keeping Train staff on proper documentation of client activities and provide oversight to ensure files and paperwork meet licensing and contract standards.
• Conduct documentation audits to ensure compliance and identify staff training needs.
• Ensure all program-related paperwork is completed, managed confidentially, and stored appropriately.
• Client Services Utilize and promote trauma-informed practices in all interactions.
• Manage challenging client behaviors and encourage adherence to program expectations.
• Ensure a safe environment for clients and staff.
• Facilitate groups as assigned.
• Administer medications as needed.
• Supervise and coordinate the UA (urinalysis) process for program clients.
• Professional Conduct Maintain appropriate professional boundaries with clients, volunteers, and co-workers.
• Attend work regularly and predictably.
• Participate in various meetings and training as needed. (Daily staffing, weekly treatment team, monthly staff meetings, etc.)
• Identify outside training opportunities for all staff.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager