Staff Supervisor - Residential Mental Health Program

Volunteers Of America, Utah • Salt Lake City, UT

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About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Program Mission Statement
Empowering individuals who experience Co-Occurring mental wellness and substance use challenges to reclaim their lives, build resilience and cultivate lasting recovery through an all-encompassing personal approach.

Position Summary
Under the direction of the Program Manager, the Staff Supervisor is responsible for the hiring, scheduling, training, and ongoing development of non-clinical staff. This role ensures staff are supported and equipped to provide high-quality client care, collaborating closely with the treatment team to meet client needs. As a member of the management team, the Staff Supervisor contributes to maintaining a safe, nurturing, and compliant environment for both clients and staff, in alignment with licensing, agency, and contract standards.

Requirements

• A degree in the field of social services and three years of experience in the social services field or an equivalent combination of education and experience. One year of supervisory experience desired or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Minimum of 2 years of supervisory or management experience in a behavioral health, social services, or related human services setting.
• Experience in staff training, development, and performance management preferred.
• Knowledge of trauma-informed care and Motivational Interviewing principles is a plus.
• Strong communication, organizational, and leadership skills. Become CPR and First Aid Certified.
• Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, be insurable under the agency liability policy, and be willing to drive for work purposes.
• Must be able to pass Utah-DHHS – Office of Licensing background screening and pre-employment drug screen.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Ability to learn and work with computer databases, as well as create forms and processes to support program operations.
• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.

Nice To Haves

• Experience in staff training, development, and performance management preferred.
• Knowledge of trauma-informed care and Motivational Interviewing principles is a plus.

Responsibilities

• Participate in hiring, onboarding, performance evaluations, and disciplinary processes for Behavioral Health Technicians and Leads.
• Maintain efficient staff schedules and ensure coverage for program operations, safety, and licensure compliance.
• Hold regular bi-weekly one-on-one meetings with direct reports to provide guidance, feedback, and professional development support.
• Maintain and implement the staff training handbook, providing orientation and ongoing training in program practices, trauma-informed care, Motivational Interviewing, and other relevant topics.
• Conduct regular staff meetings and co-facilitate trainings with Program Manager and Clinicians to enhance staff skills and promote consistent service delivery.
• Audit staff documentation and provide oversight to ensure timely, accurate, and compliant record-keeping.
• Participate in management on-call schedule.
• Ensure program operations comply with all licensing, agency, and contract requirements.
• Assist the Program Manager with overall program operations.
• Participate in annual licensing processes and funder progress reports.
• Complete incident reports promptly and accurately.
• Maintain positive relationships with community partners, client families, agency donors, and emergency response services.
• Train staff on proper documentation of client activities and provide oversight to ensure files and paperwork meet licensing and contract standards.
• Conduct documentation audits to ensure compliance and identify staff training needs.
• Ensure all program-related paperwork is completed, managed confidentially, and stored appropriately.
• Utilize and promote trauma-informed practices in all interactions.
• Manage challenging client behaviors and encourage adherence to program expectations.
• Ensure a safe environment for clients and staff.
• Facilitate groups as assigned.
• Administer medications as needed.
• Supervise and coordinate the UA (urinalysis) process for program clients.
• Maintain appropriate professional boundaries with clients, volunteers, and co-workers.
• Attend work regularly and predictably.
• Participate in various meetings and training as needed. (Daily staffing, weekly treatment team, monthly staff meetings, etc.)
• Identify outside training opportunities for all staff.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager