Staff Solutions Architect

Airwallex • San Francisco, CA

12d • $240,000 - $274,752 • Hybrid

About The Position

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Staff Solutions Architect (Airwallex US, LLC, San Francisco, CA) Drive thought leadership and build executive relationships with key business and technical stakeholders. Develop white paper / competitor studies / support "how to win" strategy development with the enterprise commercial, strategy, and marketing teams. Own pre-sales activities for strategic customers from technical perspectives, owning RFP process and develop proof of concepts. Function as the voice of the customer to inform our product team of insights, trends, and opportunities across the markets. Perform end-to-end implementation delivery for the strategic accounts. Troubleshoot program and system malfunctions to restore normal functioning. Generate standard or custom reports summarizing business. financial. or economic data for review by executives, managers, clients, and other stakeholders. Maintain and update business intelligence tools, databases, dashboards, systems, or methods. Provide staff and users with assistance solving data-related problems, such as malfunctions and program problems. Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling, and information engineering. Consult with management to ensure agreement on system principles. Specify inputs accessed by computer system and plan the distribution and use of the results. Expand or modify computer system to serve new purposes or improve workflow. Use strong communication skills (written and verbal) to train staff and users to work with computer information and data systems and programs. Define the goals of computer system and devise flow charts and diagrams describing logical operational steps of programs. Confer with clients regarding the nature of information processing needs a computer program is to address. Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation. Domestic travel required up to 10% of the time to visit US clients to support integration and business development. Partial telecommuting permitted. On-site at 188 Spear Street, Floor 9, San Francisco, CA 94105 when not remote.

Requirements

• Bachelor's Degree or U.S. equivalent in Management Information Systems, Technology Management, Business Administration, or a related field, plus 5 years of professional experience as a Solutions Engineer, Data Architect, or any occupation, job title, position preparing custom reports summarizing business, financial, and economic data review.
• Must also have experience in the following:
• 5 years of professional experience partnering with executive leaders, stakeholders, and technical teams to drive business strategy and innovation initiatives
• 5 years of professional experience influencing strategic design-making by preparing cost-benefit analyses, return-on-investment studies, and competitive market reports
• 5 years of professional experience aligning technical solutions with business goals through structured analysis, data modeling, and information engineering methods
• 5 years of professional experience collaborating with management to define system goals, operational processes, and flow chart designs for new and existing programs
• 5 years of professional experience collaborating across cross-functional teams to troubleshoot complex systems malfunctions and optimize operational workflows
• 3 years of professional experience implementing end-to-end solutions for business intelligence tools, dashboards, and reporting systems.

Responsibilities

• Drive thought leadership and build executive relationships with key business and technical stakeholders.
• Develop white paper / competitor studies / support "how to win" strategy development with the enterprise commercial, strategy, and marketing teams.
• Own pre-sales activities for strategic customers from technical perspectives, owning RFP process and develop proof of concepts.
• Function as the voice of the customer to inform our product team of insights, trends, and opportunities across the markets.
• Perform end-to-end implementation delivery for the strategic accounts.
• Troubleshoot program and system malfunctions to restore normal functioning.
• Generate standard or custom reports summarizing business. financial. or economic data for review by executives, managers, clients, and other stakeholders.
• Maintain and update business intelligence tools, databases, dashboards, systems, or methods.
• Provide staff and users with assistance solving data-related problems, such as malfunctions and program problems.
• Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling, and information engineering.
• Consult with management to ensure agreement on system principles.
• Specify inputs accessed by computer system and plan the distribution and use of the results.
• Expand or modify computer system to serve new purposes or improve workflow.
• Use strong communication skills (written and verbal) to train staff and users to work with computer information and data systems and programs.
• Define the goals of computer system and devise flow charts and diagrams describing logical operational steps of programs.
• Confer with clients regarding the nature of information processing needs a computer program is to address.
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees