Staff Software Product Manager

Genesys•Raleigh, MA

5d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary: At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Staff Product Manager for Associate User Solutions, you will bring strategic direction, business acumen, and technical leadership to the Genesys Cloud team. You will help shape the future of how organizations collaborate and engage by extending Genesys Cloud beyond the contact center—enabling seamless collaboration for back-office workers, account managers, and sales representatives. This role requires a critical thinker who can work effectively across product, business, and partner teams to define, deliver, and scale solutions that unlock new growth opportunities across the Genesys Cloud platform. Joining Genesys means becoming part of a global team that’s redefining how companies engage with their customers.

Requirements

7+ years of experience in cloud-based product management or related solutions
7+ years of progressive go-to-market experience with clients and partners
Proven success delivering Customer Experience solutions (IVR, Contact Center, UCC, QM, CRM)
Familiarity with UCC and Collaboration Solutions preferred
Strong prioritization, organizational, and decision-making skills
Demonstrated ability to lead and influence cross-functional teams
Bachelor’s degree required; MBA preferred

Nice To Haves

Experience managing cross-functional project teams
Strong analytical and problem-solving capabilities
Excellent oral and written communication skills

Responsibilities

Collaborate to define the Genesys Cloud Collaboration Solutions roadmap with PM, R&D, business leaders, and strategic partners
Develop and maintain product requirements with supporting teams, including sales, support, IT operations, finance, and legal
Identify customer needs and create sales enablement and training materials
Support commercial and contractual processes to ensure alignment with business goals
Proactively identify new business and revenue opportunities
Develop instrumentation to ensure access to comprehensive product usage data
Leverage usage analytics to build a usage-based billing metrics engine
Enable customer visibility into product usage and billing data through the application and API
Evaluate and promote new business models, bundles, and tiers aligned with the Genesys Cloud Collaboration Solutions roadmap
Ensure integration and compatibility across contact center and collaboration platforms
Monetize APIs and third-party integrations appropriately
Partner with marketing and sales to deliver effective go-to-market tools and strategies
Determine feature-level pricing based on competitive analysis and Genesys margin targets
Ensure offers are cohesive, easy to understand, and compelling
Support product management in developing revenue forecast models