Staff Software Engineer

ServiceNow•Pleasanton, CA

12d

About The Position

About the Team The Condition Builder team at ServiceNow is at the heart of how users define logic across workflows, policies, and automations. We design and deliver intuitive, intelligent tools that power millions of user interactions on the platform. Our work blends robust engineering with cutting-edge AI to make complex logic simple and accessible. As part of this collaborative, high-impact team, you’ll partner with experienced engineers, designers, and product managers to build scalable solutions that shape the future of intelligent workflows. What you get to do in this role: Design, build, and optimize core components of the Condition Builder UI and backend logic. Collaborate with AI/ML teams to integrate conversational and generative capabilities into condition creation. Work closely with designers and product managers to deliver intuitive, scalable solutions across multiple domains. Drive quality through testing, code reviews, and thoughtful architecture. Contribute to innovation by shaping how users express logic in workflows and automations. Be a mentor for colleagues and help promote knowledge-sharing

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of experience with Java or a similar OO language
Strong understanding of software engineering fundamentals (data structures, algorithms, design patterns).
Experience with building reusable UI components and scalable backend services.
Familiarity with JavaScript/TypeScript and modern frameworks (React, Angular, or similar).
Knowledge of Java or other object-oriented programming languages.
Interest in AI-assisted experiences and integrating them into product UX.
Ability to write clean, maintainable code and perform rigorous testing.
Excellent problem-solving skills and a collaborative mindset.
Analytical and design skills
Ability to manage projects with material technical risk at a team level

Responsibilities

Design, build, and optimize core components of the Condition Builder UI and backend logic.
Collaborate with AI/ML teams to integrate conversational and generative capabilities into condition creation.
Work closely with designers and product managers to deliver intuitive, scalable solutions across multiple domains.
Drive quality through testing, code reviews, and thoughtful architecture.
Contribute to innovation by shaping how users express logic in workflows and automations.
Be a mentor for colleagues and help promote knowledge-sharing