Staff Software Engineer

Talkdesk • Seattle, WA

9h

About The Position

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!
Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?

If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Senior Software Engineer to join our AI engineering team and help move our ambitious vision forward.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in cloud service development.
• Strong development experience in Java, Python, C++, C#, or similar OO languages
• Experience in data-intensive service

Nice To Haves

• Prior experience with data platforms and/or AI services is highly desirable.
• Experience in data science is a plus

Responsibilities

• Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality.
• Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Talkdesk offers 14 paid holidays each year.
• Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level