Staff Software Engineer

The Farmer's Dog • New York, NY

5d • $230,000 - $270,000 • Onsite

About The Position

At The Farmer’s Dog, we believe the best customer experience comes from owning the technology that powers it. That’s why we design, build, and operate our systems in-house, from subscription and e-commerce to fulfillment and delivery, so that every dog and human gets the best experience, every time. Our engineers work on problems that matter and that are hard: evolving systems to support rapid growth, building platforms flexible enough to serve customers (humans and their best friends) with many different needs, and creating product experiences that didn’t exist before. You’ll support a group of talented engineers and managers across “pawds” who care deeply about building reliable, scalable systems and about working well together. Here, you’ll have the space and agency to have a direct hand in scaling the business, solving novel customer problems, and building strong relationships along the way. If you want to make an outsized impact on technology, on customers, and on the lives of dogs everywhere this is the right place for you. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

Requirements

• You bring 10+ years of experience in software engineering, with deep and varied expertise designing and evolving systems at scale
• You have led architectural initiatives that reshaped systems and made them more reliable, maintainable, and extensible
• You’ve partnered closely with product on business strategy and have helped organizations balance short and long term strategy
• You are able to succeed in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
• You thrive at working across teams, aligning people and systems, and driving impact beyond your immediate scope
• You mentor and elevate other senior engineers
• You are committed to furthering the mission of The Farmer’s Dog

Responsibilities

• Guide the strategic evolution of core systems, establishing clear boundaries, leading migrations, and enabling resilient architecture that scales and adapts to business needs
• Influence product and business strategy through deep understanding of our system and products by identifying risks, constraints and opportunities
• Foster alignment across the organization by building trust between “pawds”, refining priorities and ensuring the engineering strategy supports customer and company goals
• Partner closely with Staff engineers and other engineering leaders to steer and shape the organization
• Assess and introduce new technologies thoughtfully through research, prototypes, written briefs and, most importantly, ensuring alignment with our strategy
• Work with departments across the organization to ensure a cohesive experience across all of our digital and physical products for new customers
• Continuously raise the bar for engineering excellence by modeling high standards, mentoring senior engineers, and spreading best practices across the org

Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees