Staff Software Engineer - Provisioning

ServiceNow•San Diego, CA

About The Position

Team: Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers. The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center. As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to ServiceNow’s reliability, reputation, and success. As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work. What you get to do in this role: Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale. Work with stakeholders to understand detailed requirements. Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.) Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features. Work in an environment with a strong collaboration and knowledge-sharing spirit. Work in an international team with colleagues in Europe and the USA.

Requirements

Expertise in managing and operating databases in production, particularly PostgreSQL, MySQL, MariaDB, or Oracle.
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem.
Linux experience that includes a deep knowledge and understanding of its internals.
Excellent technical problem-solving skills, including root cause analysis of issues in production.
Experience in these languages & tools: Ruby, Puppet, Jenkins.
Experience with CI/CD systems: Jenkins, TeamCity, etc.
Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET)
Great analytical and design skills.
Excellent communication, networking, and self-management skills.
6+ years of hands-on experience with backend development
Experience in operating and maintaining relational databases, such as PostgreSQL or MariaDB in production. This includes knowledge of management features such as backups, high availability and replication.
Demonstrated experience operating Kubernetes at scale, including a deep understanding of cluster administration.
Experience in Linux: CentOS, RedHat, etc
Experienced in scripting languages such as Ruby, Puppet, Python, or Go.

Nice To Haves

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have

Responsibilities

Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale.
Work with stakeholders to understand detailed requirements.
Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.)
Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features.