Staff Software Engineer, Platform Integrations

TwelveLabs

About The Position

You'll own the infrastructure and integration layer that makes TwelveLabs models available on partner platforms. This is everything outside the model itself: how model containers are packaged, validated, and deployed; how API surfaces are designed and maintained per platform; how requests are routed; and how we ensure production reliability across fundamentally different cloud environments. You'll work closely alongside our Science, Product, and ML Engineering teams to align the model and product roadmap for effective platform integrations. Your domain is the external model orchestration — you need to understand how model components function (to make good integration decisions), but you won't be optimizing the models themselves. Your work accelerates the ability to reliably ship new model versions and features to users across all platforms. Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes.

Requirements

Significant software engineering experience building and operating mission-critical backend systems at scale
Experience building or operating services on at least one major cloud platform (AWS, GCP, or Azure), with exposure to Kubernetes, infrastructure as code, or container orchestration
Strong interest in ML inference — you want to understand how models work, even if your primary contribution is the infrastructure around them
Ability to design highly observable systems that operate reliably at scale across multiple environments
Autonomy and ownership — you take problems end to end with a bias toward high-impact work

Nice To Haves

Direct experience working with cloud provider partner teams to scale infrastructure or products across multiple platforms — navigating differences in networking, security, billing, and managed service offerings
Background building platform-agnostic tooling or abstraction layers that work across cloud providers
Hands-on experience with capacity management, cost optimization, or resource planning at scale across heterogeneous environments
Familiarity with ML inference optimization, batching, caching, and serving strategies
Experience with ML infrastructure including GPUs, TPUs, Trainium, or other AI accelerators
Background designing CI/CD systems that automate deployment and validation across cloud environments
Proficiency in Python or Go

Responsibilities

Design and build infrastructure that deploys TwelveLabs models across multiple cloud and data platforms, accounting for differences in compute hardware, networking, APIs, and operational models
Own direct integrations into partner products — implementing the orchestration, data flow, and API surfaces that connect TwelveLabs models to partner-side functionality
Design and evolve CI/CD automation systems — including validation and deployment pipelines that reliably ship new model versions across platforms without regressions
Design interfaces and tooling abstractions across platforms that enable consistent deployment, reduce per-platform complexity, and scale as we add new partners
Implement API-level features and changes that require understanding model component behavior — routing, request handling, response formatting — without modifying model internals
Contribute to capacity planning and autoscaling strategies that dynamically match supply with demand across platform deployments
Analyze observability data across platforms to identify performance bottlenecks, cost anomalies, and regressions — and drive remediation based on production workloads
Collaborate with platform partner engineering teams to resolve operational issues, align on API contracts, and stand up end-to-end serving on new platforms

Benefits

An open and inclusive culture and work environment.
Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
VISA support where applicable

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