Staff Site Reliability Engineer

Visa•Ashburn, VA

1d•Hybrid

About The Position

CyberSource is looking for a bright, passionate and dedicated employee to join our Site Reliability Engineering team. In this role you will be responsible for supporting the Value Added Services (VAS) products with Visa for our merchants, solving complex problems, and being involved with continuous application improvements and application deployment initiatives. You will also be an escalation point for our 1st level support team. Candidate must have 5+ years of experience of application support experience with troubleshooting, and configuration. Must have a strong commitment to execution, follow through and timely communication.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Five years of payment processing experience or equivalent, finance industry
Five years of Windows and UNIX experience, including shell scripting
Five years of database experience and SQL skills
Experience with network troubleshooting and file transfer protocol SFTP
Four years of experience with one or more programming languages i.e. shell scripting, Perl, Java, JavaScript, JSP
Understanding in Incident, Problem and Change management per the ITIL process
Ability to work independently and to also work effectively as part of a team
Strong analytical and diagnostic skills, root cause analysis
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Engineering
Knowledge with scheduling products, Splunk, ServiceNow Ticketing Tool
Experience with Hadoop, Kafka, MQ, Kubernetes and Docker
Ability to design and manage web pages is preferred

Responsibilities

Provide application second level support, in collaboration with Operations and Development teams.
Serve as technical lead for new initiatives, actively participate and drive projects, support business enablement and product deployment for new and existing services.
Working knowledge of production support processes such as incident change problem management, call triaging, and escalation procedures.
Ability to write and maintain code and scripting for automation and monitoring initiatives.
Work with product development to perform code deployment with industry standard tooling.
Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks.
Preparation and maintenance of internal documentation.
Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop).
Work cross organizationally to resolve complex issues.
Support a 24x7 environment, with international co-workers.