Staff Site Reliability Administrator - Database

Portland General Electric • Portland, OR

2d

About The Position

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Job Overview We’re looking for an early career Staff Site Reliability Administrator (SRA) with a strong interest or background in databases to join our growing team. In this Tier 2 role, you’ll provide day‑to‑day operational support for database platforms, with experience with either Oracle or MS SQL experience. You’ll work alongside experienced teams while handling tasks such as user access, job monitoring, backups, and standard change activities, escalating more complex issues as needed. This is a great opportunity for someone who enjoys learning, follows documented processes, and brings a customer‑focused mindset to keeping systems stable and reliable.

Requirements

• Requires a bachelor’s degree in IT, business, computer science, engineering management or other related field or equivalent experience.
• Typically two or more years of experience in the development, implementation and maintenance of IT systems.
• Experience Windows/Linux servers, virtualization, and networking fundamentals.
• Experience with MS SQL or Oracle databases.
• ITIL Foundation and Microsoft Certification preferred.
• Intermediate knowledge and experience working with operating systems
• Intermediate knowledge and experience working with network, platform or database systems
• Intermediate knowledge of work management tools
• Intermediate knowledge of ITIL or other service operations framework
• Intermediate patch management tools
• Intermediate proficiency Problem-solving skills
• Analytical thinking skills
• Accuracy skills
• Risk management skills
• Oral and written communication skills
• Collaboration skills
• Organization and prioritization skills
• Time management skills
• Ability to adhere to response times, deadlines, and time-sensitive tasks
• Ability to communicate and problem solve under stress
• Ability to respond and adapt to frequent change
• Ability to collaborate effectively with peers, managers, and stakeholders
• Ability to process new information and apply it consistently
• Ability to accept feedback and demonstrate self-awareness
• Ability to adhere to established schedules and attendance standards
• Ability to work variable hours and long hours as needed
• Ability to support shift schedules
• Ability to support after-hours on-call with 15-minute response times
• Ability to report to work during severe inclement weather
• Ability to drive into the office within a two-hour drive time if needed
• Valid driver’s license required
• Occasional travel and overnight travel may be required
• Regular computer use throughout the work shift

Nice To Haves

• ITIL Foundation and Microsoft Certification preferred.

Responsibilities

• Incident Management Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues as appropriate. Maintains records and advises relevant persons of actions taken.
• Problem Management Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• Automation Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows.
• System Software Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption.
• Change Control Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes. Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures. Provides documentation of incident resolutions, maintenance procedures and automation scripts. Contributes to knowledge transfer.
• Service Level Management Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
• Information Security Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees