STAFF SERVICES MANAGER III

State of California•Sacramento, CA

46d•Hybrid

About The Position

Under the general direction of the Deputy Director and Assistant Deputy Director of the Division of State Financial Assistance (DSFA), the Branch Chief of the Loan Closing Branch (LCB) oversees and directs a team of professional staff responsible for the loan closing, disbursement, and compliance functions of state-funded multifamily housing programs and related infrastructure programs. The Branch Chief ensures timely execution of legal documents, collaboration and coordination with internal stakeholders including but not limited to Legal Affairs Division, Division of Federal Financial Assistance, Business Services and Contract Branch as well as external stakeholders to ensure timely construction and permanent closings in adherence to programmatic and regulatory requirements. The incumbent serves as the Division's key leadership role in streamlining loan closing processes, identifying and managing risks, and dealing with sensitive transactions, while supporting the Department's mission to expand affordable housing across California.

Requirements

You will find the Minimum Requirements in the Class Specification.
It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered.
Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700).
HCD conducts pre-employment background checks on all new to HCD or returning to HCD candidates. This position requires a background check to be conducted in California and cleared prior to being hired.
Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. Cover letters and resumes do not take the place of the SOQ.
When completing the SOQ, number your responses, include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following:
Indicate your total years of experience when answering the following statements/questions:
Leadership and Supervision: Describe your experience overseeing complex loan closing processes for multifamily or similar housing programs.
Program and Policy Development: Provide an example of a time you led a revision of a policy or program to streamline processes. What was the proposed revision, how was it identified, how did you gather support and implement. What was the outcome?
Management: Explain how you have managed a high-volume workflow or funding pipeline to meet critical deadlines. How did you track outcomes and measure performance?

Nice To Haves

Leadership and Strategic Vision: Proven ability to lead and manage a high-performing team in a complex, fast-paced environment, with a focus on continuous improvement and innovation, including experience supervising professional staff and effectively managing organizational priorities.
Program Expertise: Deep understanding of multifamily housing programs and loan closing processes, with direct experience managing or overseeing loan closings for multifamily housing or grant programs, as well as program development, implementation, and evaluation.
Policy Development: Experience developing or implementing policies, procedures, or legislation.
Stakeholder Engagement: Strong interpersonal and communication skills to effectively engage with internal and external stakeholders, including local governments, developers, and legislative bodies.
Analytical and Legislative Acumen: Experience analyzing legislation, developing policy recommendations, and preparing high-level reports and briefings, including analyzing complex issues and presenting findings to executive leadership or policymakers.
Project and Change Management: Demonstrated success in managing large-scale projects, streamlining processes, and implementing change initiatives.
Equity and Inclusion: Commitment to advancing diversity, equity, and inclusion in program delivery and workplace culture.

Responsibilities

Oversees and directs a team of professional staff responsible for the loan closing, disbursement, and compliance functions of state-funded multifamily housing programs and related infrastructure programs.
Ensures timely execution of legal documents.
Collaboration and coordination with internal stakeholders including but not limited to Legal Affairs Division, Division of Federal Financial Assistance, Business Services and Contract Branch as well as external stakeholders to ensure timely construction and permanent closings in adherence to programmatic and regulatory requirements.
Streamlining loan closing processes, identifying and managing risks, and dealing with sensitive transactions, while supporting the Department's mission to expand affordable housing across California.