Staff Services Analyst I/II

County of Shasta (CA)•Redding, CA

44d

About The Position

Working under the direction of a Data Analyst Supervisor, the Staff Analyst I/II will review data for county programs and community organizations that focus on mental health, substance abuse, and social services. The Staff Analyst I/II will study this data to see how well the programs are working. This includes checking for patterns, finding gaps, using math to analyze the data, and making reports to show how effective the programs are. The person in this role will also create templates to help with reporting; while helping create a way to measure how well these programs are doing and make sure the reports are easy for everyone to understand. Additionally, the Staff Analyst I/II works collaboratively with leadership, public, private, and community organizations.

Requirements

Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision.
Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position.

Nice To Haves

The ideal candidate has experience with designing and completing statistical analysis and reports that measure impact of public services at individual and system levels on indicators specified by mental health/substance abuse/social service programs at the state and county levels.
The ability to draft templates, documentation of analysis, and initial statewide reports that will be circulated to key stakeholders and made available to the public for input.
Draft written documentation of the process for compiling the data to produce the reports for priority indicators at the county and statewide level.
Create county-level and state-level reports on outcomes related to public services and programs.
Develop reports that summarize how impact would be measured across target age using priority indicators that reflect target domains in which the Mental Health Services Act impact should be evident with a narrative analysis explaining data that exists.
Ability to tracking program performance on key indicators over time, across programs and/or against other comparable counties for information to assist in planning, operating, and monitoring services.
Experience processing invoices accurately and efficiently while ensuring compliance with relevant policies and contractual terms.

Responsibilities

Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section
Reviews program updates, letters, and notices for potential impact on various programs and activities
Recommends and prepares policy and procedure changes to ensure compliance
Compiles, maintains, and analyzes data
Identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes
Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding
Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems
Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions
Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions
May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms
Compiles materials
Prepares analytical reports, manuals, and publications
Prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys)
Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment
Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications
Collaborates with County departments and agencies on cross-functional projects
Coordinates assigned activities with other departments, divisions, units, and with outside agencies
Represents the division or department in committee meetings
Responds to complaints and requests for information
Establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service
Reviews, evaluates, and recommends actions on appeals for administrative hearings
Makes presentations to the Administrative Law Judge on behalf of the assigned department
Investigates client complaints
Maintains complaint-related documentation
Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions
May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work
May provide training to less experienced staff
Performs related duties as assigned