Staff Scheduling Associate
About The Position
This position requires on-site training in Independence, OH, and qualified applicants must reside in the Cleveland, OH area. As a Staff Scheduling Associate, you will join the Cleveland Clinic team, working within the Centralized Staffing Operation team to provide customer service and support to caregivers on nursing units across Cleveland Clinic Hospitals. Your role involves reviewing and communicating staffing and scheduling adjustments, including nurse-to-patient ratios, to directly improve patient care and operations throughout the Cleveland Clinic Enterprise. This is a part-time evening position, working from 3:30 PM to 12:00 AM, with rotating weekends.
Requirements
- High School Diploma/GED and 2 years of customer service experience OR Associate's Degree may substitute for up to 1 year of the stated experience OR a Bachelor's Degree may substitute for up to 2 years of stated experience
- Proficient in MS Office, Excel and database software
Nice To Haves
- One year of staffing/scheduling experience
Responsibilities
- Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
- Proactively generate and review 24-hour staffing projections.
- Seek coverage via phone calls and/or texts for shifts and special circumstances.
- Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
- Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
- Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
- Work collaboratively with nurse leadership to review current and anticipated staffing needs.
- Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
- Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
- Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
- Be a point of contact for unit call offs.
- Accurately record, document and report call offs according to SOP.
- Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
- Attend and successfully complete required training.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
