Staff Scheduling Associate
About The Position
The Staff Scheduling Associate joins Cleveland Clinic’s Independence Family Health Center, a patient-friendly facility offering primary care, express care, and various specialty services. This role is a member of the Centralized Staffing Operations team, responsible for conducting enterprise nurse and nurse support staffing every 4 hours for assigned facilities. The associate ensures staffing adjustments are accurately completed to meet and maintain adequate staffing and nurse-to-patient ratios, and coordinates department scheduling of individuals and resources. This position involves working nights, from 11:30pm to 8:00am.
Requirements
- High School Diploma/GED and two years of customer service experience OR Associate's Degree and one year of the stated experience OR a Bachelor's Degree
- Proficient in MS Office, Excel and database software
Nice To Haves
- One year of staffing/scheduling experience
Responsibilities
- Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
- Proactively generate and review 24-hour staffing projections.
- Seek coverage via phone calls and/or texts for shifts and special circumstances.
- Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
- Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
- Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
- Work collaboratively with nurse leadership to review current and anticipated staffing needs.
- Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
- Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
- Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
- Be a point of contact for unit call offs.
- Accurately record, document and report call offs according to SOP.
- Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
- Attend and successfully complete required training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
