Staff Sales Operations Manager

Chainguard

2h • Remote

About The Position

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on. This helps organizations build faster, stay compliant, and eliminate risk. Their customer base includes Fortune 500 enterprises and global industry leaders such as Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors. The Staff Sales Operations Manager will lead and scale the operational backbone of the GTM organization, reporting to the Senior Director of Sales Ops. This role owns the strategy and execution of sales planning, territory management, pipeline governance, and cross-functional GTM programs. The manager will operate as a senior business partner to Sales Leadership, translating data and process into revenue impact. The ideal candidate combines strategic vision with operational rigor and has a track record of building scalable processes in high-growth B2B SaaS environments.

Requirements

• 6–10+ years of progressive experience in Sales Operations, Revenue Operations, or GTM Strategy, with at least 2 years in a people management role, ideally in Enterprise B2B SaaS.
• Demonstrated ability to lead and develop high-performing teams in fast-paced, high-growth environments.
• Deep expertise in territory planning, pipeline governance, forecasting methodologies, and sales process design.
• Advanced Salesforce proficiency (admin-level understanding preferred); experience designing scalable workflows and automation.
• Strong analytical toolkit—advanced Excel/Sheets, SQL, and experience with BI platforms (e.g., Sigma, Tableau, Looker).
• Proven track record of building, documenting, and scaling operational processes from scratch.
• Exceptional communication and executive presence—comfortable presenting to C-level stakeholders and driving alignment across functions.
• Strategic thinker who thrives in ambiguity and can balance long-term vision with near-term execution.
• Willingness to travel for QBRs and team offsites (~1x per quarter).

Responsibilities

• Serve as a Business Partner to Enterprise Sales Leadership
• Own the operational rhythm of the business—forecast calls, pipeline reviews—ensuring leaders have the analytics and frameworks to make high-quality decisions.
• Translate executive priorities into operational roadmaps, aligning Sales Operations initiatives with company-wide revenue goals.
• Proactively identify performance gaps and growth opportunities across segments, presenting recommendations to senior leadership.
• Own the end-to-end territory strategy—design, optimization, balancing, and realignment—across AMER private sector segments
• Define and enforce the account assignment framework, ensuring equitable and efficient coverage that maximizes market opportunity.
• Architect and implement automation solutions to streamline >90% of the territory management lifecycle, reducing manual effort and increasing accuracy.
• Maintain territory data integrity across Salesforce and connected systems; establish governance processes to prevent data drift.
• Define and enforce pipeline management standards, stage definitions, and forecasting methodologies in partnership with Sales Leadership.
• Own pipeline health reporting and analytics—monitor conversion rates, stage velocity, and hygiene to drive forecast accuracy and consistency.
• Design and implement pipeline inspection frameworks that enable frontline managers to coach effectively.
• Partner with Finance and FP&A on forecast models, ensuring alignment between bottom-up pipeline signals and top-down targets.
• Design, document, and continuously improve scalable SOPs and workflows for all core Sales Operations functions.
• Co-own the internal Rules of Engagement (ROE)—define policy, drive cross-functional alignment, adjudicate disputes, and manage escalations.
• Lead change management efforts when introducing new processes or tools, ensuring adoption across the sales organization.
• Build and deliver enablement programs to educate sales teams on policies, territory definitions, system usage, and operational best practices.
• Partner with GTM Systems to define requirements and drive enhancements to Salesforce and the broader revenue tech stack.
• Lead cross-functional strategic programs that span Sales, Marketing, Customer Success, and Finance—owning project plans, stakeholder alignment, and delivery.
• Evaluate and recommend new tools and technologies that improve operational efficiency and data quality.

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed