Staff Quantitative User Researcher

Mozilla

20h•Remote

About The Position

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use quantitative and qualitative research to understand business needs and uncover user insights that inform product and design strategy. As a Staff Quantitative User Researcher, you’ll lead strategic and tactical quantitative studies, working with product managers, designers, engineers, data scientists, product marketers, and fellow researchers. You’ll apply quantitative methods to scientifically understand users’ experiences, needs, motivations, and behaviors at scale, translating those findings into clear, actionable insights that shape roadmaps and strategies.

Requirements

7+ years of experience in a user, product, or market research setting or similar, with a strong focus on quantitative research.
Extensive experience leading survey research across the product development lifecycle, using quantitative insights to measure and influence product and business decisions.
Deep expertise in empirical survey methods (e.g., planning, sampling, weighting, statistical analysis) and applications (e.g., product needs, audience understanding, tracking studies, concept testing, panel surveys, intercept surveys).
Highly proficient in a statistical programming language (R preferred) for analyzing survey data.
Significant experience using SQL to integrate behavioral data with survey responses to tell a cohesive user-focused story.
Demonstrated ability to craft compelling narratives using quantitative data and visualizations.
Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact.
Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions.
Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights.
Commitment to our values: Welcoming differences Being relationship-minded Practicing responsible participation Having grit

Responsibilities

Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions.
Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities.
Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions.
Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights.
Elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.

Benefits

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)