Staff Program Manager

Onto Innovation

154d

About The Position

The NPI Project Manager is a key member of the Product Life Cycle (PLC) team. The successful candidate will deliver product service as a key value differentiator by driving Design for Serviceability (DFS) during new product development. They will have an impact on overall customer satisfaction and service gross margins. They will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate requirements and define product support plans. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation’s success.

Requirements

• Ability to work with a variety of technologies, including optics, robots, electronics, and software.
• Demonstrated resourcefulness, initiative, and analytical abilities.
• Robust System level troubleshooting experience with demonstrated problem solving ability.
• Ability to manage multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Strong analytic and data analysis skills.
• Strong presentation skills and ability to provide updates to senior leadership.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts in different situations.
• Build relationships with engineering, field support and other members to successfully deploy and introduce new products to market as well as successfully resolve issues.
• Possess good interpersonal skills and willing to work in a team environment.
• BS required in Physics, Electronics or Mechanical Engineering with eight years of experience or equivalent military experience in a technical field.
• MS in one of the above fields preferred.
• Minimum experience of 6 years in New Product Introduction through Product Life Cycle.

Responsibilities

• Own and be principal driver for DFS with attention to overall product reliability and cost of service.
• Own identifying Voice of Business, gathering requirements from various service teams to drive design improvements for serviceability, both hardware and software.
• Own working with and driving cross functional PLC members from Engineering (HW & SW), Manufacturing, Technical Product Support (TPS) during product design and development.
• Own defining and delivering Field Replaceable Units, tooling (HW & SW) diagnostics, and product technical certification, inclusive of training TPS and Field Service engineers.
• Review Engineering documentation and draft service operating procedures and checklists.
• Work on Continuous Improvement Projects to address product reliability issues, optimize Install & Warranty costs and overall product Cost of Service.
• Ownership of Out of Box Quality process, Change Control Board process.
• Travel to support field activities like New Product install/support and lend support to TPS and Ramp teams as required.
• Learn and develop hands-on technical expertise with travel up to 25% of the time.
• Work on any other tasks, duties or projects as assigned by management.

Benefits

• Competitive salaries
• Generous benefits package including health/dental/vision/life/disability
• PTO
• 401K plan with employer match
• Employee Stock Purchase Program (ESPP)
• Health & wellness initiatives
• Collaborative working environment
• Resources and state-of-the-art tools & equipment to promote success
• Welcoming, inclusive corporate culture where individuals are recognized for their contributions.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree