Staff Program Manager

Onto Innovation-posted 3 months ago
Mid Level
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The NPI Project Manager is a key member of the Product Life Cycle (PLC) team. The successful candidate will deliver product service as a key value differentiator by driving Design for Serviceability (DFS) during new product development. They will have an impact on overall customer satisfaction and service gross margins. They will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate requirements and define product support plans. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation’s success.

  • Own and be principal driver for DFS with attention to overall product reliability and cost of service.
  • Own identifying Voice of Business, gathering requirements from various service teams to drive design improvements for serviceability, both hardware and software.
  • Own working with and driving cross functional PLC members from Engineering (HW & SW), Manufacturing, Technical Product Support (TPS) during product design and development.
  • Own defining and delivering Field Replaceable Units, tooling (HW & SW) diagnostics, and product technical certification, inclusive of training TPS and Field Service engineers.
  • Review Engineering documentation and draft service operating procedures and checklists.
  • Work on Continuous Improvement Projects to address product reliability issues, optimize Install & Warranty costs and overall product Cost of Service.
  • Ownership of Out of Box Quality process, Change Control Board process.
  • Travel to support field activities like New Product install/support and lend support to TPS and Ramp teams as required.
  • Learn and develop hands-on technical expertise with travel up to 25% of the time.
  • Work on any other tasks, duties or projects as assigned by management.
  • Ability to work with a variety of technologies, including optics, robots, electronics, and software.
  • Demonstrated resourcefulness, initiative, and analytical abilities.
  • Robust System level troubleshooting experience with demonstrated problem solving ability.
  • Ability to manage multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
  • Strong analytic and data analysis skills.
  • Strong presentation skills and ability to provide updates to senior leadership.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts in different situations.
  • Build relationships with engineering, field support and other members to successfully deploy and introduce new products to market as well as successfully resolve issues.
  • Possess good interpersonal skills and willing to work in a team environment.
  • BS required in Physics, Electronics or Mechanical Engineering with eight years of experience or equivalent military experience in a technical field.
  • MS in one of the above fields preferred.
  • Minimum experience of 6 years in New Product Introduction through Product Life Cycle.
  • Competitive salaries
  • Generous benefits package including health/dental/vision/life/disability
  • PTO
  • 401K plan with employer match
  • Employee Stock Purchase Program (ESPP)
  • Health & wellness initiatives
  • Collaborative working environment
  • Resources and state-of-the-art tools & equipment to promote success
  • Welcoming, inclusive corporate culture where individuals are recognized for their contributions.
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