Staff Program Manager, Program Warranty / Cost of Quality

Rivian • Plymouth, MI

6h

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Program Warranty / Cost of Quality Staff Program Manager will lead critical initiatives related to Program Warranty performance and Total Cost of Quality improvement goals. As the single point of contact, this individual is responsible to ensure organizational alignment with Program Warranty performance across several cross-functional teams to deliver critical warranty KPIs. This individual will also align several stakeholders and Quality Cost Element owners to achieve overall Total Cost of Quality goals through rigorous process organization, execution, and communication.

Requirements

• Bachelor’s in Engineering, Finance or Business or equivalent Degree, Masters Preferred
• 8-10 years’ experience with demonstrated leadership in Quality and/or Warranty Management with strong Finance background
• 4 plus years’ experience with program management and Cost of Quality programs
• Computer and data entry skills – Google Workspace tools (Sheets, Slides, Docs, etc.), Jira, Confluence
• Ability to manage multiple projects across varying geographic locations simultaneously
• Willingness to work in a strong cross-functional environment
• Comfortable working in a manufacturing / production environment
• Travel 20%

Nice To Haves

• Knowledge of AIAG, APQP, VDA and related tools preferred

Responsibilities

• Oversee all Program Management aspects of Program (vehicle and accessories) Warranty and Total Cost of Quality performance
• Serve as a key communication link between the Vehicle Program and cross-functional teams including Accounting, Service, and Field Reliability to deliver all Warranty related KPIs
• Work hand in hand with Quality, Field Reliability and Service Operations to utilize field data to continually improve our products and reduce our warranty costs
• Report monthly KPI details to leadership, including prioritized challenges and watch items
• Support continuous improvement by contributing ideas in an open and always learning environment
• Work closely with the Warranty Business Manager on audit prioritization, warranty policy development, and policy updates including program specific warranty guides, extended warranties, and certified pre-owned warranties
• Support line of sight to vehicle performance after sales by proactively requesting and managing part requests for product and process teams
• Monitor and improve warranty process KPI’s and drive organizational awareness and delivery
• Train, coach and develop, and inform our employees on how we can exceed expectations for overall warranty processes
• Serve as the primary point of contact for the delivery of Total Cost of Quality improvement initiatives across Design, Manufacturing, and Field Quality
• Manage the day-to-day activities of the Total Cost of Quality program including Cost Element owner improvement plans, prioritized communications to leadership on significant improvements and degradation, and cleanly escalate critical challenges
• Improve Total Cost of Quality analytics through translation of Cost Element owner data requirements to the Data Science team

Benefits

• Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level