Staff Product Manager

Michaels Stores•Irving, TX

About The Position

The Staff Product Manager is a high-performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams. Major Activities How you use Technology to help our Customers... Create new metrics to measure customer insights, as needed Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience Push for solutions that test the boundaries of industry trends and anticipate customer needs Set priorities for multiple projects Ensure front-end product design is successful Ability to write scripts for demos and demonstrate onstage product features Identify patterns in complex datasets and develops practical modes How you'll make an impact... Develop a global product domain strategy (project level) Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc. Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations. Create opportunity assessments and global ROI calculations for proposed strategies in their domain Identify corner cases astutely Steer technical designs toward architectural patterns and high reliability Understand and manage risks and dependencies Deliver high-quality products with upfront risk assessments and mitigation strategies Lead data analysis for their domain Evaluate global impact by creating a hypothesis, executing tests, and analyzing results Who you'll be working with... Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality Actively track key milestones across multiple programs and maintain accountability for cross-functional teams Collaborate across boundaries to build strategic relationships and achieve common goals Work collaboratively with Business Team and manage expectations of scope and requirements How you'll lead and influence others... Drives adoption of best practices across the organization. Champion change agent for continous improvement Ability to lead and build customer engagements and relationships Resolve cross-organizational conflict without escalation. Other duties as assigned

Requirements

Bachelor’s Degree in computer science or Business
Experience in taking a product from ideation to execution and successful delivery.
Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
Excellent technical skills
Excellent written and verbal communication skills, including an engaging presentation style
Experience in communication to VP and C+ level: Tech, Business, Finance/Corp
6-7 years of product management experience in a related industry (digital / e-commerce is preferred)
Exceptional customer service, listening, problem-solving, and interpersonal skills
Have a solid understanding of how core technologies are utilized in their product domain and are fluent in the pros and cons of technical alternatives
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Create new metrics to measure customer insights, as needed
Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
Push for solutions that test the boundaries of industry trends and anticipate customer needs
Set priorities for multiple projects
Ensure front-end product design is successful
Ability to write scripts for demos and demonstrate onstage product features
Identify patterns in complex datasets and develops practical modes
Develop a global product domain strategy (project level)
Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.
Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.
Create opportunity assessments and global ROI calculations for proposed strategies in their domain
Identify corner cases astutely
Steer technical designs toward architectural patterns and high reliability
Understand and manage risks and dependencies
Deliver high-quality products with upfront risk assessments and mitigation strategies
Lead data analysis for their domain
Evaluate global impact by creating a hypothesis, executing tests, and analyzing results
Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
Collaborate across boundaries to build strategic relationships and achieve common goals
Work collaboratively with Business Team and manage expectations of scope and requirements
Drives adoption of best practices across the organization.
Champion change agent for continous improvement
Ability to lead and build customer engagements and relationships
Resolve cross-organizational conflict without escalation.
Other duties as assigned