Staff Product Manager, Workflow Manager

Ironclad•San Francisco, CA

About The Position

In this role you will be responsible for our centralized workflow management capabilities including workflow design, global configurations, and AI assisted workflows. Workflow Designer allows Ironclad customers to easily setup and manage the workflows that govern their legal processes. Global Configurations are the system-wide building blocks that allow for easy reuse of common workflow steps across the platform. Customers can define key configuration objects once—such as properties, clauses, roles, picklists, and conditions—and apply them everywhere across workflows, records, and policy surfaces. This dramatically reduces configuration sprawl, lowers total cost of ownership, and is a key unlock for expanding our enterprise business. Ironclad is also working towards infusing more AI capabilities into our workflow builder to allow for easier setup and more flexible workflows.

Requirements

6+ years of product management experience in B2B SaaS, including time spent working on platform, configuration tooling or admin-facing products (e.g., workflow configuration, policy engines, logic-based systems, or permissions systems).
Curiosity and enthusiasm for talking to admin and legal ops users, understanding how they build and maintain complex workflows, and translating their needs into scalable global configuration primitives.
Working knowledge of agentic AI concepts and frameworks. The ideal candidate is up to speed on trends with agentic technologies and has experimented on their own and done related work.
Recognized as a collaborative and influential leader; a great partner to engineering, design, GTM, and cross-pillar stakeholders when coordinating work on shared global objects like properties, clauses, and conditions.
Detail-oriented mindset. Thrives in complexity and is comfortable "getting in the weeds" to understand advanced user needs and intricate edge cases. Must be comfortable with sophisticated logic- and workflow-based systems.
Strong track record of owning end‑to‑end initiatives and launching impactful platform capabilities, including EAP and GA programs, with clear success metrics and thoughtful rollout/change management plans.
Keen eye for system-level thinking and an ability to untangle complexity—especially in configuration models, condition builders, formula languages, and dependencies between workflow engine components and global configuration data.
Technically inquisitive with the willingness to dig into the technical details when needed. Due to the complexity of designing workflows, this candidate has the confidence and curiosity to ask engineering the right questions, unpack complex architecture, and bridge technical realities with product goals.
Exceptional product sense and strategic thinking; able to balance long‑term platform investments (e.g., normalization, versioning, migration) against near‑term usability wins for Workflow Designer and policy surfaces.
Strong organizational and analytical skills; comfortable defining metrics like adoption, condition consolidation, and admin efficiency, and using both quantitative and qualitative data to drive prioritization.

Responsibilities

Understand the needs of Ironclad’s workflow and admin users better than anyone, with a particular focus on customers managing dozens of workflow configurations and hundreds of conditions. You’ll deeply understand centralized and distributed admin models and how they shape requirements for global configuration tools.
Leverage agentic AI to configure new workflows for our users and use AI to monitor and maintain existing workflows.
Establish shared vision across the company by building consensus on priorities and roadmap with Core Applications, IAM/PBAC, Platform Foundations, and other teams that depend on conditions for access, policy, and workflow logic.
Lead the evolution of configurations from per‑workflow state to a normalized, reusable global capability, including data modeling, evaluation strategy, and migration from legacy object types used throughout the workflow engine.
Design and ship data cleanup and migration tooling that helps existing customers identify and safely consolidate duplicative conditions into global ones, without breaking in‑flight or existing workflows in production.
Own rollout, early access programs, and GA for the workflow designer by working closely with Customer Outcomes and Solutions team to define target customers, success criteria, and adoption playbooks (for both new and existing customers).
Define and analyze metrics that inform product prioritization and decision-making, including adoption rates of workflow designer, percentage of customers using common building block components, and efficiency rate of setting up workflows.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at