Staff Product Manager, Trust & Safety

Calendly•San Francisco, CA

9d•$197,754 - $300,121•Hybrid

About The Position

Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity This is a hybrid position located in the Bay Area; the expectation is to go into the San Francisco office 2 times a week. What’s so great about working on Calendly’s Product team? We aim to design a seamless product experience that delights our customers. Why do we need you? We're looking for a Staff Product Manager to champion the Trust & Safety of the Calendly platform. Your role will involve developing and executing strategies that enhance user trust, security, and privacy on a global level and your expertise will be vital in guiding our product decisions towards safer and more secure user experiences. This position will report to our Chief Product Officer. A day in the life of a Staff Product Manager for Trust & Safety at Calendly In this role, you will spearhead the development of our trust and safety strategies, collaborating with cross-functional teams to ensure our platform adheres to the highest standards of safety, security, and compliance. Leveraging your deep knowledge of the field, along with data insights and user feedback, you will continuously refine and enhance our platform's integrity features. Your strategic decisions will safeguard our users and bolster their confidence in our platform. Some of the initiatives you will shape may include: Defining and executing Calendly’s Trust & Safety strategy across account integrity, abuse and spam prevention, and other critical abuse vectors. Incorporating cutting-edge technologies for real-time monitoring and detection of safety and security threats to preemptively address vulnerabilities. Implementing advanced verification methods to increase platform security and prevent fraudulent activities. Upgrading our incident response tools and protocols to handle user safety and security breaches more effectively and minimize impact. Creating awareness programs and resources to educate internal stakeholders and users about safe practices and the importance of security on the platform.

Requirements

Minimum of 8 years in product management, with at least 3 years in a lead role focusing on trust and safety, security, privacy or related fields.
Deep understanding of the platform integrity space, covering trust & safety, security, and privacy.
Strong leadership skills, strategic thinking, excellent communication abilities, and a proven track record in managing large-scale product initiatives.
Excellent communication abilities, capable of articulating strategies and risks to stakeholders at all levels of the organization.
Strong collaboration skills, especially when it comes to working with specialized teams in Security and Legal to address complex issues.
Detail-oriented, proactive, and capable of driving team-level execution to ensure project success and timely delivery.
Strong analytical skills and experience with data-driven product decision-making.
Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

Responsibilities

Develop and execute a comprehensive platform integrity strategy that aligns with the company’s goals and user needs.
Lead the ideation, development, and launch of scalable products and features that enhance user trust & safety, security, and privacy.
Define and monitor key performance indicators (KPIs) related to platform integrity, and adjust product strategy based on performance and user feedback.
Ensure that platform integrity features are user-friendly and accessible.
Incorporate user feedback and usability testing into the product development process.
Lead the development of processes and tooling to make it easier for our internal teams to safeguard user data and maintain the integrity of our platform.
Work closely with product, engineering, security, and legal to ensure that user safety, security, and privacy are at the forefront of all product decisions, maintaining trust and integrity across the platform.
Stay up to date on industry best practices for trust & safety, security, and global compliance requirements.

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