Staff Product Manager, ServiceNow

The Walt Disney Company • Orlando, FL

11d

About The Position

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. The Corporate Technology group is part of the Products organization, responsible for delivering and supporting the technology that powers TWDC’s corporate functions, enterprise workflows, and service management platforms. Our scope spans the entire product lifecycle — from setting strategy and roadmaps to overseeing project delivery, engineering, and ongoing support. Through these efforts, we drive digital transformation across our business, workforce, and technology communities. We partner with a diverse range of internal corporate teams — including Brand Management, Corporate Communications, Corporate Real Estate, Corporate Social Responsibility, Global Labor & Product Standards, Global Security, Investor Relations, Management Audit, Legal & Global Affairs, and Supply Chain Compliance, Trade Management, & Logistics. Additionally, these solutions extend to our segment partners, ensuring a cohesive and connected technology experience across the company. The Staff Product Manager is a senior individual contributor responsible for defining and driving the strategy, planning, and execution oversight for a portfolio of internal technology products. With a deep understanding of business needs and technology capabilities, this role partners closely with business stakeholders, engineering teams, and senior leaders to deliver solutions that generate measurable business value. The Staff Product Manager serves as the strategic owner for multiple complex products, overseeing the entire product lifecycle from ideation to operations, and acting as the primary liaison between Corporate Technology and our customers to deliver solutions on the ServiceNow platform. This role requires strong product leadership, cross-functional influence, and a balance of strategic vision with pragmatic execution.

Requirements

• 7+ years managing complex products in a large corporation.
• 5+ years with ServiceNow platform, implementing out-of-box or custom solutions.
• Experience defining multi-year strategies and roadmaps, stakeholder engagement, product positioning.
• Strong understanding of agile frameworks and product delivery.
• Experience managing budgets, vendors, and financial/resource planning.
• Thinks Strategically: Balances big picture and detail, makes sound business decisions.
• Builds Relationships: Aligns products with customer needs, manages stakeholders effectively.
• Communicates Effectively: Conveys information clearly, persuades and drives commitment.
• Drives Results: Uses metrics, technology, and project management to achieve outcomes.
• Inspires Creativity & Innovation: Generates ideas, challenges status quo, champions change.
• Builds Teams: Mentors, motivates, and recognizes team contributions.
• Exhibits Professional Excellence: Demonstrates respect, trustworthiness, and consistency.

Nice To Haves

• ITIL, agile, and ServiceNow certifications.
• Advanced product, platform, or agile training.
• Master’s or advanced degree in related discipline.

Responsibilities

• Product Strategy & Vision Own the vision and roadmap for business enablement products on ServiceNow.
• Define multi-year strategies aligned with enterprise goals and customer priorities.
• Act as a domain expert and guide decisions using data, insights, and market knowledge.
• Develop positioning and messaging to communicate product value to executives.
• Product Planning & Delivery Oversight Maintain 12–24 month product roadmaps.
• Lead creation of product requirement documents and prioritize features.
• Oversee full product lifecycle from ideation to sustainment.
• Collaborate with agile teams to ensure successful execution of product initiatives.
• Stakeholder & Partner Engagement Build trusted relationships with business partners and leaders.
• Align enterprise technology with business needs.
• Identify opportunities for external partnerships or integrations.
• Serve as escalation point for complex inquiries and cross-team dependencies.
• Market Awareness & Competitive Landscape Maintain understanding of competitors, industry trends, and alternative products.
• Conduct landscape analyses and present insights to executives.
• Lead or support pilots and beta programs to validate solutions.
• Financial Planning & Resource Management Partner with stakeholders to develop 5-year plans and annual budgets.
• Manage product budgets and resource forecasts.
• Develop cost models and track budget performance.
• Leadership, Coaching & Standards Development Share best practices, frameworks, and templates to mature product management.
• Mentor product managers, product owners, and analysts.
• Lead cross-functional initiatives requiring strategic influence.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level