ITSM/ServiceNow PdM (Product Manager)

Motorola Solutions•Schaumburg, IL

9d•$120,000 - $130,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Service Design and Tools Team (D&T) of the Centralized Managed and Support Operations Organization (CMSO) is responsible for the design, development and implementation of service delivery models, processes, technologies, reports & analytics used by the CMSO Operations teams. Job Description The ITSM Product Manager will be a member of the Service Design team and focus on ownership of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools and the Platform & Infrastructure Technology Stack. The ServiceNow Product Manager will be responsible for defining both strategic direction and tactical roadmap and features of the product, understanding the tools landscape; generating product requirements, determining specifications, and understanding costs / pricing for adoption, ongoing maintenance and enhancements of the product. The Product Manager is expected to collaborate closely with the D&T Development and Infrastructure teams, other CMSO organizations as well as teams external to CMSO (such as IT and Product organizations). SDTI Product Manager - detailed tasks Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision. Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs. Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests. Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams. Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced. Defines product requirements Defines the “what” that the D&T Service Architecture Team will develop (“how”) Backlog management & Feature prioritization User adoption management Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies. Release management

Requirements

Bachelors or higher in Computer Science or Computer Engineering
5+ years of ServiceNow experience

Nice To Haves

Exceptional Strategic Thinking & Vision Skills
Experiences of implementing ServiceNow product
Excellent communication skills both written and verbal
Knowledge of the ITIL Framework
Strong Business and Technical Acumen
Financial Savviness & Analysis
Polished Presentation & Communication Skills
Strong Influencing & Leadership Skills
Strong Time Management and Organization Skills

Responsibilities

Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests.
Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams.
Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced.
Defines product requirements
Defines the “what” that the D&T Service Architecture Team will develop (“how”)
Backlog management & Feature prioritization
User adoption management
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Release management