Staff Product Manager, Sales & Support Platform

LegalZoom•Austin, TX

56d•$139,100 - $185,400•Hybrid

About The Position

Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Can you think strategically and set a vision, while also rolling up your sleeves to execute with the team? Have you built experiences that surprised and delighted your customers? Then this could be the opportunity for you! In this role, you will partner with engineering, product, business, legal, and other cross-functional teams to define and build next generation platforms that enable our sales and support teams to scale. You'll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our small business customers and truly unleash entrepreneurship.

Requirements

6+ years of experience as a product manager, collaborating closely with Engineering, Design, Data Science and other cross-functional partners.
A deep user empathy for both internal and external customers
You are an end-to-end problem solver. From product discovery in situations with high ambiguity up to the point of post-launch monitoring
Excellent "data skills". You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data-backed perspectives
Experience building scalable, reliable and flexible platform products, preferably those that relate to Sales and Customer Support functions.
Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

Responsibilities

Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources knowing that your customers are both internal (product and business leaders) and external (Small and Medium sized businesses and consumers seeking legal and compliance help)
Dive deep and solve customer and platform problems while also synthesizing and providing executive level updates and recommendations
Define and constantly refine your product roadmap. You will be balancing longer term transformational initiatives with nearer-term value delivery
Be a trusted partner for your fellow product team members and all cross-functional groups
Perform data analysis. You'll be tracking and constantly looking to optimize key metrics as they relate to the commerce domain
Other duties as assigned
Occasional travel may be required as needed