Staff Product Manager - Risk Onboarding

Mercury•Portland, OR

About The Position

Risk is the nervous system behind every magical banking experience. It senses, responds, protects, without fanfare. It doesn’t power motion, but without it, motion goes awry. At Mercury, we build systems that identify good customers from their first interaction and protect them. We create fluid, intelligent experiences that let customers move confidently and securely through their day. We believe our obligation to the customer does not stop with the transaction but our aim is to ensure a strong financial ecosystem across the entire banking infrastructure. As a Staff Product Manager at Mercury, you will lead collaboration with designers, engineers, and other key partners to ship high quality products to our customers. You will drive strategy and execution for Risk Onboarding at Mercury. You’ll be accountable for understanding customers and the business, developing strategy, prioritizing the roadmap, and keeping the team unblocked and executing at a high-level. You will keep the team outcome-oriented — using qualitative and quantitative metrics to guide decision-making. Further, you will ensure the entire team feels a sense of ownership over product direction and results. While you will focus on a particular area, you’ll develop a point of view on how our products fit into Mercury more broadly — working with teams like Core Product, Onboarding, Growth, Legal, and Compliance. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Requirements

10+ years of experience, including a minimum of 5+ years spent delivering high quality software products
Experience navigating and thriving in a highly regulated environment
Empathize with customers — deeply understand user needs and translate insights into compelling product direction and value propositions
Drive informed decision-making — use data and research to shape priorities, define success metrics, and validate product bets
Deliver high-impact experiences — partner closely with design and engineering to build intuitive, high-quality products
Prioritize and execute with focus — define clear requirements, make thoughtful tradeoffs, and lead complex cross-functional initiatives to successful delivery
Communicate clearly and foster accountability — align stakeholders, ensure strong collaboration, and uphold high standards of ownership and execution

Nice To Haves

Domain expertise in KYC/KYB/Identity is a strong plus

Responsibilities

Define the vision and technical roadmap for Mercury’s Risk Onboarding team
Lead transformation of our onboarding systems into the new agentic world
Gain a deep understanding of our current and potential customers’ needs
Gain a deep understanding of the market and Mercury’s products today
Leverage data and research to inform decision making through
Develop and articulate metrics, requirements, goals, and features
Collaboratively prioritize and detail projects with designers and engineers
Lead strong, collaborative partnership within your team, execs, and broadly within Mercury

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