Staff Product Manager - Fleet

SPAN • San Francisco, CA

8d

About The Position

SPAN is looking for an experienced Staff Product Manager to own the platform that manages our fleet of SPAN panels and devices. SPAN Fleet Manager provides a real-time energy dashboard of SPAN homes in a service area, and provides SPAN partners an unmatched ability to manage the territory. You will own the entire Fleet Manager experience for utilities, grid operators, distributors and other partners. You will work on expanding our fleet API integrations and control logic that allows SPAN's partners to interact with thousands of SPAN homes simultaneously. You will define a vision for the product, partner with commercial team to set revenue goals for the platform, and execute on a prioritized product roadmap. You will bring a rigor and scrappiness to the product organization, always working backwards from the customer and leveraging research, discovery, technical depth, and honed intuition.
Reporting to SPAN's Head of Product, you will ensure harmony across our product ecosystem by collaborating closely with the heads of Hardware products, Installer experience, Design, Engineering, and Sales. Your role will be critical in refining and defining a scalable software architecture and front-end across multiple hardware products. You will become an expert in our hardware products, and how they communicate with third party devices in order to help SPAN's partners manage their fleets with ease, efficiency, and accuracy. You will partner with software, firmware, data science, design, and commercial teams to reimagine how we manage and understand the fleet end-to-end. You will also champion user-centric design and product strategies, demonstrate how to prototype and iterate quickly while holding a high bar for quality.
We are looking for a product manager who
Thinks critically. Can navigate through ambiguity, defend their point of view, and adopt a holistic yet pragmatic approach to problem-solving.
Inquires expertly. Asks high-quality questions to uncover underlying needs not just stated wants, and thinks about future scenarios to inform present decisions.
Communicates effectively. Can articulate product ideas and value propositions in a way that resonates with a diverse range of stakeholders.
Works collaboratively. Acts as a bridge between product, engineering, and business teams, viewing project management as a critical component of product success.
Understands technically. Is not hesitant to become intimately familiar with our product and back-end platform, advocating for architectural approaches that serve our users best.
Serves gladly. Enjoys being the go-to person, resolving issues, answering queries, and serving others willingly.

Requirements

• 7+ years of hardware, software, and app product experience with customer facing energy products ideally in complex technical domains (IoT or similar)
• 3+ years working in the residential energy domain (home solar, storage systems, EV charging)
• Successful track record of shipping 0-to-1 consumer devices and digital products/features with high CSAT
• Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping
• Strong working knowledge of firmware, cloud based infrastructure, and API's
• Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM
• Hands-on experience with product analytics tools

Nice To Haves

• Experience product managing a platform
• Experience product managing a complex, multi-year and multi-product roadmapExperience at product-led companies
• Experience at early-growth stage companies
• Experience working with backend services, data products, or device fleets at scale.

Responsibilities

• Immerse yourself and the team in the needs of SPAN partners, channeling their desires for controls, innovation and grid stability into our product strategy.
• Take ownership of the strategy, roadmap, and execution, in continuous alignment with internal and external stakeholder, and overall business goals.
• Dive deep into the SPAN hardware ecosystem and capabilities to build scalable software products and handle edge cases seamlessly.
• Rapidly develop, iterate, and deliver products and features, maintaining a balance between production delivery, upcoming product/feature design, and new product/feature discovery.
• Champion a metrics-driven approach to prioritization and iteration, using engagement analytics to guide decision making.
• Build strong partnerships with data science and engineering teams and translate data insights translate into valuable product features
• Foster an environment that supports complex, non-linear thinking to create unprecedented products and features, being unafraid to experiment with mental models beyond the energy industry.

Benefits

• Competitive compensation + equity grants at a well-funded, venture-backed company
• Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility
• Comfortable, sunny office space located near BART and Caltrain public transit
• Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
• Flexible hours, one holiday per month, and flexible time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed