Staff Product Designer

Wonder

11d•Hybrid

About The Position

Grubhub is seeking a highly experienced and impactful Staff Product Designer to join our growing team. This pivotal role will span our B2B (Campus, Corporate, and Large Order) and Merchant Solutions design teams, driving innovation and shaping the future of our platform for diverse users. As a Staff Product Designer, you'll be a strategic partner, deeply embedded in understanding user needs and translating complex challenges into intuitive, impactful design solutions. You'll have the opportunity to revolutionize experiences across our B2B and merchant-facing products, as well as our B2C campus and corporate dining experiences. We're looking for a designer who views design as a core business lever, thrives in ambiguity, and takes complete ownership of the design process from end-to-end.

Requirements

7+ years of product design experience, with a strong portfolio showcasing your work on complex product challenges.
Proven experience designing for both B2B and B2C products, demonstrating an understanding of the unique challenges and user needs in each space.
Mastery of user-centered design methodologies, including user research and/or UXR partnership, usability testing, journey mapping, and prototyping. You will have repeated demonstrated success using user-centered design to achieve positive business outcomes.
Exceptional communication and presentation skills, with the ability to articulate design decisions and their impact to diverse audiences. You are effective in a variety of communication settings: one on one, small and large groups, or among diverse styles and position levels.
Strong leadership qualities with the ability to drive initiatives, influence stakeholders, and work autonomously. You require minimal support and direction.
Proficiency with industry-standard design and prototyping tools, including AI assisted prototyping tools (Figma, Figma Make, Vercel, Loveable, etc). You will continually shape how the team leverages best practices and methodologies.
Deep understanding of how products are used by customers and how they fit into the broader business.
A commitment to continuous improvement, proactively seeking feedback without being defensive.
Ability to manage complexity by making sense of complex, high-quantity information to effectively solve problems.

Nice To Haves

Experience working with or contributing to design systems at scale.
A sense of curiosity and passion for continuous learning
Low ego and a collaborative spirit with a desire to continuously improve your skill and uplevel the team around you.
Familiarity with agile development methodologies.
Experience in the food delivery or e-commerce industry.
A passion for creating exceptional experiences that simplify and enhance people's lives.

Responsibilities

Own the Design Vision: Lead the design strategy and execution for key initiatives, including launching greenfield (0-1) features and delivering significant improvements to existing products.
Deep User Discovery & Research: Partner with UXR to conduct in-depth user discovery and lead design-led user research to uncover unmet needs, pain points, and opportunities across our B2B, B2C campus, and merchant ecosystems.
Strategic Impact: Partner closely with product, engineering, and business stakeholders to define product strategy, roadmap, and requirements, ensuring design excellence is integrated throughout the product lifecycle. You will demonstrate a solid understanding of how our business works and oversee a specific area, providing leadership across the product organization in your areas of expertise.
End-to-End Design: Drive the entire design process, from initial concept and ideation through user flows, wireframes, prototypes, and high-fidelity UI, ensuring a cohesive and delightful user experience.
Design at Scale: Proactively identify opportunities for new components and patterns within your workstream and partner with the design system team to see them to fruition.
Stakeholder Management: Effectively communicate design rationale, build consensus, and influence decision-making among cross-functional teams and leadership.
Navigating Ambiguity: Thrive in a fast-paced, evolving environment, embracing ambiguity and proactively identifying opportunities to bring clarity and direction to complex problems.
Mentorship & Leadership: Act as a mentor to other designers, elevating the craft and contributing to the overall growth and health of the design organization.

Benefits

We offer a competitive salary package including equity and 401K.
Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

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