Staff Product Designer (Event Gateway)

Kong

About The Position

Kong is building the future of API and AI management. We’re a fast-growing, well-funded company with happy customers and motivated employees. As a Staff Product Designer at Kong, you’ll collaborate closely with product managers, engineers, and other stakeholders to understand customer needs and craft exceptional solutions for our customers. Because we’re a small team, you have the opportunity to make a significant impact on our end-to-end product experience. Because Kong builds highly technical products for developers, an ideal candidate has experience designing complex B2B or developer-facing products and is comfortable working with metrics, instrumentation, and experimentation in deeply technical environments.

Requirements

At least 6+ years of related experience, ideally in a developer tool SaaS product or similar
A portfolio that demonstrates expertise in all phases of design, including:
Leading a collaborative design process from definition to delivery
Conducting your own user research
Making data-informed design decisions
Positively impacting customers and improving business metrics
Demonstrating strong communication and storytelling skills (written and verbal)
Using and contributing to a shared design system and team processes
Crafting aesthetically-pleasing and pixel-perfect final UI
Comfort designing for developer experiences, including complex workflows, technical concepts, and system constraints

Responsibilities

Design exceptional experiences: Design experiences that our customers need and love. Lead complex projects from early concepting to final UI design, while upholding our design standards and design system. Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability.
Champion customers: Take time to understand our customers, their jobs-to-be-done, and infuse this understanding into your work and that of others. Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers.
Drive alignment: Solicit diverse perspectives, early and often, to strengthen your work. Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress.
Demonstrate ownership: Proactively educate people outside of the design team on the best way to work together. Be clear about your priorities and level of urgency. Keep people informed about your progress, risks, and changes to timelines. Take initiative to improve our team and its practices.
Level others up: Role model best practices and mentor junior members of the design team.

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