Staff Nurse - James Clinical Call Center

The Ohio State University • City of Niagara Falls, NY

4d

About The Position

The James Clinical Call Center Triage RN is responsible to be the primary responder to manage telephone calls within the defined scope of practice as established by the Ohio Board of Registered Nursing for established James patients. The James Clinical Call Center Triage RN is responsible to complete an initial call assessment and then triage the call based on the assessment. The James Clinical Call Center Triage RN uses established triage algorithms to guide the assessment and interventions that need to be taken. The James Clinical Call Center Triage Nurse is responsible to document the assessment and management of the call in into the organizational electronic medical record. The nurse will be responsible to follow up and assist in resolving post-discharge or post-procedure calls that require additional intervention after initial post-discharge/post-procedure call completed. The Clinical Call Center RN will be the centralized RN to triage remote monitoring patients and needs associated. They will also be the clinical resource for James scheduling staff for referral based needs. The James Clinical Call Center Triage RN also supports calls to the Cancer Bridge Line which is a cancer information service to employees of identified business organizations who have contracted for this cancer information service. James Clinical Call Center Triage Nurse is a registered nurse that is trained to be the first responder to manage calls from patients, caregivers and others to assess and manage both symptom and non-symptom related calls for established James patients.

Requirements

• Bachelor’s Degree in Nursing
• Minimum of 3-5 years’ nursing experience – preferable in an outpatient setting
• Basic PC and keyboard skills required.

Nice To Haves

• Oncology Nursing Certification (OCN)- preferred
• Experience in telephone assessment and management – preferred

Responsibilities

• Manage telephone calls within the defined scope of practice
• Complete an initial call assessment and then triage the call based on the assessment
• Use established triage algorithms to guide the assessment and interventions that need to be taken
• Document the assessment and management of the call in into the organizational electronic medical record
• Follow up and assist in resolving post-discharge or post-procedure calls that require additional intervention after initial post-discharge/post-procedure call completed
• Triage remote monitoring patients and needs associated
• Be the clinical resource for James scheduling staff for referral based needs
• Supports calls to the Cancer Bridge Line which is a cancer information service to employees of identified business organizations who have contracted for this cancer information service
• Assess and manage both symptom and non-symptom related calls for established James patients

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees